Executive, Technical Support Desk
Job Description
Title: Executive, Technical Support Desk
Company Name: Chittagong Online Limited
Vacancy: 02
Job Location: Chattogram
Employment Status: Contractual
Educational Requirements:
∎ Graduate in any discipline (Engineering/ Science preferred) from Govt. or Authorized Private College/ University with good Academic Records and excellent Presentation Skills, excellent Computer Operating Skills, Concepts of Internet etc.
∎ Course must be fully complete. Ongoing or incomplete Graduation/ Post-graduation will not be accepted.
Job Responsibilities:
∎ Receive, register and track Customer complaints/requests over phone calls, emails and other channels (e.g. messenger or through other persons).
∎ Forward and escalate these issues to appropriate persons or departments and following up actions.
∎ Providing quick Technical and Service related Support and Feedback over phone to Customers.
∎ Record details of actions taken for future analysis.
∎ Visits to customer premises or other sites is NOT required.
∎ Working with Network Infrastructure hardware/equipment like router or switch etc. is NOT required.
Additional Requirements:
∎ Age 21 to 25 years
∎ Both males and females are allowed to apply
∎ Candidate must have a residence in Chittagong city.
∎ Candidate must be physically and mentally fit for working for continuous hours and sometimes under pressure.
∎ Candidate must be fluent in Bengali with excellent reading, writing and speaking (clear pronunciation) skills.
∎ Good English reading and writing skills. English speaking skills will be considered plus points.
∎ Good knowledge on Computer Operation, Internet, Operating Systems (Windows) & Application Software (Email clients, Browsers, MS Office etc.) installation, operation, maintenance, removal etc.
∎ Good typing speed in English. Moderate typing speed in Bengali will be considered plus point.
∎ Good Analytical Skill will be considered a major plus point.
∎ 'Attention to Detail' will be considered a major plus point.
∎ Ability to work individually as well as a team member with good communication skills, leadership skills, quick-learning abilities, interpersonal skills and self-motivation.
∎ This is an entry level job. Candidate with previous job experience may not be called for interview.
∎ Candidates not meeting the above age limit will NOT be called for interview.
Salary:
∎ As per the terms and conditions of the yearly contract.
Compensation & Other Benefits:
∎ Mobile bill
Application Deadline: August 7, 2019
Company Information:
∎ Chittagong Online Limited
∎ Address : IIUC Tower (14th Floor), 1700/A, Plot: 9, Sk. Mujib Road, Agrabad C/A, Chittagong- 4100, Bangladesh
∎ Web : www.colbd.com
∎ Business : Internet Service Provider.
Category: Customer Support/Call Centre
Read Before Apply: Do NOT email your CV. Do NOT send hard copies. Apply Online.
Deadline Expired on 7th Aug 2019
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