Executive, Technical Support Desk
Job Description
Title: Executive, Technical Support Desk
Company Name: Chittagong Online Limited
Vacancy: 03
Job Location: Chattogram
Employment Status: Full-time, Contractual
Educational Requirements:
∎ Bachelor in Engineering (BEngg), Bachelor of Computer Application (BCA), Bachelor of Science (BSc), Bachelor degree in any discipline, Diploma in Computer
∎ Graduate/Diploma in any discipline (Engineering/ Science preferred) from Govt. or Authorized Private College/ University with good Academic Records and excellent Presentation Skills, excellent Computer Operating Skills, Concepts of Internet etc.
∎ Course must be fully complete. Ongoing or incomplete Graduation/ Post-graduation/ Diploma will not be accepted.
∎ Skills Required: Basic Computer Operating Skill, Customer Support through Phone, Good interpersonal and communication skills, good listening skill
Experience Requirements:
∎ At most 1 year(s)
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Providing quick Technical and Service related Support and Feedback over phone to Customers, 'exactly the same way you would want as a customer'.
∎ Receiving, registering and tracking Customer complaints/requests over phone calls, emails and other channels (e.g. messenger or through other persons).
∎ Forwarding and escalating these issues to appropriate persons/ divisions/ departments and following up actions.
∎ Recording details of actions taken for future analysis.
∎ Visits to customer premises or other sites is NOT required.
∎ Working with Network Infrastructure hardware/equipment like router or switch etc. may be required.
Additional Requirements:
∎ Age 20 to 24 years
∎ Only females are allowed to apply
∎ Candidate must have a residence in Chittagong city.
∎ Candidate must be physically and mentally fit for working for continuous hours and often under pressure.
∎ Candidate must be fluent in Bengali with excellent reading, writing and speaking (clear pronunciation) skills.
∎ Good English reading and writing skills. English speaking skills will be considered plus points.
∎ Good knowledge on Computer Operation, Internet, Operating Systems (Windows) & Application Software (Email clients, Browsers, MS Office etc.) installation, operation, maintenance, removal etc.
∎ Good typing speed in English on computer keyboard. Moderate typing speed in Bengali on computer keyboard will be considered plus point.
∎ Good Analytical Skill will be considered a major plus point.
∎ Attention to Detail' will be considered a major plus point.
∎ Ability to work individually as well as a team member with good communication skills, leadership skills, quick-learning abilities, interpersonal skills and self-motivation.
∎ Candidates not meeting the specified age limit will NOT be called for interview.
Salary: Tk. 12000 - 12500 (Monthly)
Compensation & Other Benefits:
∎ Mobile bill
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 14 Jun 2023
Company Information:
∎ 6 Jun 2023
∎ Chittagong Online Limited
∎ Address : IIUC Tower (14th Floor), 1700/A, Plot 9, Sheikh Mujib Road, Agrabad C/A, Chittagong- 4100, Bangladesh
∎ Web : www.colbd.com
∎ Business : Internet Service Provider.
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 14th Jun 2023
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