Executive, Technical Support Desk

Job Description

Title: Executive, Technical Support Desk

Company Name: Chittagong Online Limited

Vacancy: 03

Job Location: Chattogram

Employment Status: Full-time, Contractual

Educational Requirements:
∎ Graduate in any discipline (Engineering/ Science preferred) from Govt. or Authorized Private College/ University with good Academic Records and excellent Presentation Skills, excellent Computer Operating Skills, Concepts of Internet etc.
∎ Course must be fully complete. Ongoing or incomplete Graduation/ Post-graduation will not be accepted.

Job Responsibilities:
∎ Providing quick Technical and Service related Support and Feedback over phone to Customers, 'exactly the same way you would want as a customer'.
∎ Receiving, registering and tracking Customer complaints/requests over phone calls, emails and other channels (e.g. messenger or through other persons).
∎ Forwarding and escalating these issues to appropriate persons/ divisions/ departments and following up actions.
∎ Recording details of actions taken for future analysis.
∎ Visits to customer premises or other sites is NOT required.
∎ Working with Network Infrastructure hardware/equipment like router or switch etc. is NOT required.

Additional Requirements:
∎ Age 21 to 25 years
∎ Only females are allowed to apply
∎ Candidate must have a residence in Chittagong city.
∎ Candidate must be physically and mentally fit for working for continuous hours and often under pressure.
∎ Candidate must be fluent in Bengali with excellent reading, writing and speaking (clear pronunciation) skills.
∎ Good English reading and writing skills. English speaking skills will be considered plus points.
∎ Good knowledge on Computer Operation, Internet, Operating Systems (Windows) & Application Software (Email clients, Browsers, MS Office etc.) installation, operation, maintenance, removal etc.
∎ Candidate must have his/her own desktop/ laptop with up to date Operating System and compatible hardware with power failure backup facilities like UPS/IPS etc.
∎ Candidate must have broadband Internet connection at his/her residence for Working from Home on scheduled working days or every working day.
∎ Good typing speed in English on computer keyboard. Moderate typing speed in Bengali on computer keyboard will be considered plus point.
∎ Good Analytical Skill will be considered a major plus point.
∎ Attention to Detail' will be considered a major plus point.
∎ Ability to work individually as well as a team member with good communication skills, leadership skills, quick-learning abilities, interpersonal skills and self-motivation.
∎ This is an entry level job. Candidate with previous job experience may not be called for interview.
∎ Candidates not meeting the specified age limit will NOT be called for interview.

Salary: Tk. 12500 (Monthly)

Compensation & Other Benefits:
∎ Mobile bill

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 24 Sep 2021

Company Information:
∎ 16 Sep 2021
∎ Chittagong Online Limited
∎ Address : IIUC Tower (14th Floor), 1700/A, Plot: 9, Sk. Mujib Road, Agrabad C/A, Chittagong- 4100, Bangladesh
∎ Web : www.colbd.com
∎ Business : Internet Service Provider.

Category: Customer Support/Call Centre