Executive, Technical Support Desk
Job Description
Title: Executive, Technical Support Desk
Company Name: Chittagong Online Limited
Vacancy: 03
Job Location: Chattogram
Employment Status: Full-time, Contractual
Educational Requirements:
∎ Graduate in any discipline (Engineering/ Science preferred) from Govt. or Authorized Private College/ University with good Academic Records and excellent Presentation Skills, excellent Computer Operating Skills, Concepts of Internet etc.
∎ Course must be fully complete. Ongoing or incomplete Graduation/ Post-graduation will not be accepted.
Job Responsibilities:
∎ Providing quick Technical and Service related Support and Feedback over phone to Customers, 'exactly the same way you would want as a customer'.
∎ Receiving, registering and tracking Customer complaints/requests over phone calls, emails and other channels (e.g. messenger or through other persons).
∎ Forwarding and escalating these issues to appropriate persons/ divisions/ departments and following up actions.
∎ Recording details of actions taken for future analysis.
∎ Visits to customer premises or other sites is NOT required.
∎ Working with Network Infrastructure hardware/equipment like router or switch etc. is NOT required.
Additional Requirements:
∎ Age 21 to 25 years
∎ Only females are allowed to apply
∎ Candidate must have a residence in Chittagong city.
∎ Candidate must be physically and mentally fit for working for continuous hours and often under pressure.
∎ Candidate must be fluent in Bengali with excellent reading, writing and speaking (clear pronunciation) skills.
∎ Good English reading and writing skills. English speaking skills will be considered plus points.
∎ Good knowledge on Computer Operation, Internet, Operating Systems (Windows) & Application Software (Email clients, Browsers, MS Office etc.) installation, operation, maintenance, removal etc.
∎ Candidate must have his/her own desktop/ laptop with up to date Operating System and compatible hardware with power failure backup facilities like UPS/IPS etc.
∎ Candidate must have broadband Internet connection at his/her residence for Working from Home on scheduled working days or every working day.
∎ Good typing speed in English on computer keyboard. Moderate typing speed in Bengali on computer keyboard will be considered plus point.
∎ Good Analytical Skill will be considered a major plus point.
∎ Attention to Detail' will be considered a major plus point.
∎ Ability to work individually as well as a team member with good communication skills, leadership skills, quick-learning abilities, interpersonal skills and self-motivation.
∎ This is an entry level job. Candidate with previous job experience may not be called for interview.
∎ Candidates not meeting the specified age limit will NOT be called for interview.
Salary: Tk. 12500 (Monthly)
Compensation & Other Benefits:
∎ Mobile bill
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 24 Sep 2021
Company Information:
∎ 16 Sep 2021
∎ Chittagong Online Limited
∎ Address : IIUC Tower (14th Floor), 1700/A, Plot: 9, Sk. Mujib Road, Agrabad C/A, Chittagong- 4100, Bangladesh
∎ Web : www.colbd.com
∎ Business : Internet Service Provider.
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 24th Sep 2021
Similar Jobs
Customer Support cum Live Presenter
কাস্টমার কেয়ার এক্সিকিউটিভ (ফিমেল)
Officer-Customer Service
Tele Sales Executive
Executive (Customer Support and Transcription)
Executive- Customer Care Centre
Customer Support Executive
Office Executive - Night Shift
Customer Relationship Officer
Customer Support and Sales Executive
Executive (Female)
Customer Relation Executive (Female)
Manager- Ocean Freight
Call Center Agent
Customer Relationship Executive
Team Leader, Customer Care
Call Center Representative- Tele Sales
Jr. Executive/ Executive - Call Center
Travel Counselor - Sales Executive (Night Shift)
Executive/Sr. Executive (Customer Service, Export)
Contact Center Agent
Executive, Customer Relationship Management (Tech Sales)
Aftersales, Executive
Customer Relationship Executive - Team Lead
Customer Relation Manager
Scribe
Customer Relationship Officer(Female)
Customer Service Executive
Customer Service Representative
Customer Service Officer
Customer Support Specialist
Customer Service Representative
Executive (Customer Care and Audit Department)
Online Product Sales Agent / Sales Officer (SO)
Officer/Sr. Officer, Customer Service
Customer Service Officer
Facebook Group