Executive/ Sr. Executive, Service Delivery Department

Job Description

Title: Executive/ Sr. Executive, Service Delivery Department

Company Name: BDCOM Online Limited

Vacancy: Not specific

Job Location: Dhaka (Dhanmondi)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ Preferred Professional Certification: Networking
∎ Training/Trade Course: Basic Microsoft Office,Network knowledge
∎ Skills Required: Call centre training

Experience Requirements:
∎ At most 1 year(s)
∎ The applicants should have experience in the following area(s): Customer Support, ISP
∎ The applicants should have experience in the following business area(s): ISP

Job Responsibilities:
∎ Coordinate with internal concerned departments for timely completion of project/task.
∎ Preparing official documents and processing for approval.
∎ Maintaining data sheet of clients and equipment.
∎ Listening and understanding customer requirements and coordinating with concerned Departments.
∎ following up and Communication with clients by e-mail.
∎ Reporting daily activities to the concerned authorities.
∎ Effective communication skills t handle customers.
∎ Having technical Knowledge of WAN.LAN,IP networking and related hardware.

Additional Requirements:
∎ Age 22 to 30 years
∎ Only males are allowed to apply
∎ A good team player.
∎ Analytical skill and working ability in a demanding work conditions.
∎ Should be keen to learn, well-disciplined and well mannered.
∎ Participants must have good command in English.
∎ Participants must have the ability to handle basic computer operations smoothly (MS word, Excel, Google sheets, Internet browsing, Emailing etc.)
∎ Participants must have basic network knowledge.

Salary: Negotiable

Compensation & Other Benefits:
∎ As Per Company Rules

Application Deadline: August 14, 2019

Company Information:
∎ BDCOM Online Limited
∎ Address : Rangs Nilu Square (5th floor), House-75, Road-5/A, Satmasjid Road, Dhanmondi R/A
∎ Web : www.bdcom.com
∎ Business : Internet and Internet Related Services, Software Development, ICT Solution and Infrastructure Development, Business Process Outsourcing.

Category: Customer Support/Call Centre