Executive/ Sr. Executive, Customer Service Delivery

Job Description

Title: Executive/ Sr. Executive, Customer Service Delivery

Company Name: উপায় (UCB Fintech Company Limited)

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Experience Requirements:
∎ At least 3 year(s)
∎ The applicants should have experience in the following area(s): Customer Service

Job Responsibilities:
∎ To act as the key point of contact for customer inquiries, requests, etc. for priority customers (Priority Customer Service).
∎ Provide information about upay products and services.
∎ Keep the record of details of customer inquiries and providing solutions.
∎ Receive customer complaints & escalate for resolution.
∎ Capture the Voice of customer and notify the concerned team.
∎ Prepare reports on a regular frequency.
∎ upay App demonstration.
∎ Facilitate the priority customers to registration in upay.

Additional Requirements:
∎ Decent & Positive attitude.
∎ Good pronunciation both in Bangla & English.
∎ Tech-savvy / Hands-on different MFS/DFS & apps.
∎ Good computer skills & soft skills on mobile.
∎ Priority customer handling ability.
∎ Customer orientation and ability to adapt/respond to different types of characters.

Salary: Negotiable

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 18 Jul 2021

Company Information:
∎ 28 Jun 2021
∎ উপায় (UCB Fintech Company Limited)
∎ Address : UCB HQ (Plot - CWS- (A)-1, Road No - 34, Gulshan Ave, Dhaka 1212)
∎ Business : Mobile Financial Services

Category: Customer Support/Call Centre

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