Executive/ Sr. Executive, Customer Service
Job Description
Title: Executive/ Sr. Executive, Customer Service
Company Name: A Reputed Company
Vacancy: Not specific
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Arts (BA) in English
Experience Requirements:
∎ 3 to 5 year(s)
∎ The applicants should have experience in the following area(s):
Customer Service
∎ The applicants should have experience in the following business area(s):
Garments Accessories
Job Context:
∎ We have our own factory with a one-stop-shop production facility serving the print and packaging industry.
∎ We are looking for a dynamic, hardworking, intelligent, self-motivated person.
Job Responsibilities:
∎ Handle all relevant issues with customers in relation to slow payment/disputes to improve DSO (day sales outstanding).
∎ Attend all customer complaints according to company procedures and service standards.
∎ Communicate directly with customers by phone or e-mail; visit customers as and when required.
∎ Respond promptly to customer inquiries; handle and resolve customer complaints.
∎ Obtain and evaluate all relevant information to handle product and service inquiries.
∎ Provide pricing and delivery information.
∎ Perform customer verification and set up new customer accounts.
∎ Process orders, forms, applications, and requests.
∎ Organize workflow to meet customer time frames.
∎ Liaison with the relevant departments to ensure orders are received and processed as required by customers.
∎ Assist to clear backlog orders/shipments to improve delivery performance.
∎ Manage customers' accounts and databases.
∎ Keep records of customer interactions and transactions.
∎ Record details of inquiries, comments, and complaints.
∎ Record details of actions taken.
∎ Prepare and distribute customer activity reports.
Additional Requirements:
∎ Age 23 to 35 years
∎ Both males and females are allowed to apply
∎ Sound communication in English is a must otherwise need not apply.
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 17 Jul 2021
Company Information:
∎ 17 Jun 2021
∎ A Reputed Company
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 17th Jul 2021
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