Executive Engineer, Customer Care
Job Description
Title: Executive Engineer, Customer Care
Company Name: EDISON GROUP
Vacancy: --
Location: Anywhere in Bangladesh
Salary: Negotiable
Experience:
∎ 1 to 2 years
∎ The applicants should have experience in the following business area(s):Telecommunication, Electronic Equipment/Home Appliances, Mobile Accessories
Published: 26 Jun 2025
Education:
∎ Diploma in Electronics, Bachelor in Engineering (BEngg)
Requirements:
Additional Requirements:
∎ Experience in using Mobile handset diagnostics tools and expertise in handset repairing level 3.5
∎ Knowledge of mobile operating systems (Android, iOS, etc.) and software troubleshooting.
∎ Strong problem-solving skills to address complex technical issues.
∎ Good communication skills for interacting with customers and team members.
∎ Experience in using Mobile handset diagnostics tools and expertise in handset repairing level 3.5
∎ Knowledge of mobile operating systems (Android, iOS, etc.) and software troubleshooting.
∎ Strong problem-solving skills to address complex technical issues.
∎ Good communication skills for interacting with customers and team members.
Responsibilities & Context:
∎ Diagnose and repair mobile handsets, ensuring high-quality and on time service (up to level 3.5).
∎ Maintain Standard Operation Procedure (SOP) during repairing.
∎ Perform software updates, system restores, and troubleshooting for devices.
∎ Conduct hardware repairs, including screen replacements, battery fixes, and component replacements.
∎ Test repaired devices to ensure proper functionality and quality standards.
∎ Maintain accurate records of repair activities and customer information.
∎ Contribute to improving repair processes and service efficiency.
∎ Job Context:
∎ SYMPHONY Mobile, a leading mobile handset brand in Bangladesh, is currently seeking potential candidates for the position of Executive Engineer to ensure efficient and high-quality repairs of mobile handsets at our Customer Care centers at out side of Dhaka. The new hire is expected to diagnose, repair, and test devices effectively while maintaining service standards, improving repair processes, and contributing to overall customer satisfaction.
∎ Job Responsibilities:
∎ Diagnose and repair mobile handsets, ensuring high-quality and on time service (up to level 3.5).
∎ Maintain Standard Operation Procedure (SOP) during repairing.
∎ Perform software updates, system restores, and troubleshooting for devices.
∎ Conduct hardware repairs, including screen replacements, battery fixes, and component replacements.
∎ Test repaired devices to ensure proper functionality and quality standards.
∎ Maintain accurate records of repair activities and customer information.
∎ Contribute to improving repair processes and service efficiency.
Skills & Expertise:
Compensation & Other Benefits:
∎ Mobile bill, Over time allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Other Benefits as per company policies.
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Anywhere in Bangladesh
Company Information:
∎ EDISON GROUP
∎ Rangs Babylonia, Level 6-9, 246, Bir Uttam Mir Shawkat Road (Tejgaon Link Road), Tejgaon I/A,Tejgaon, Dhaka-1208
Address::
∎ Rangs Babylonia, Level 6-9, 246, Bir Uttam Mir Shawkat Road (Tejgaon Link Road), Tejgaon I/A,Tejgaon, Dhaka-1208
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 12 Jul 2025
Category: Customer Support/Call Centre
