Executive- Customer Support
Job Description
Title: Executive- Customer Support
Company Name: Inovace Technologies
Vacancy: 2
Age: 25 to 35 years
Location: Dhaka
Salary: Negotiable
Experience:
∎ 2 to 3 years
∎ The applicants should have experience in the following business area(s):Software Company, IT Enabled Service
∎ Freshers are also encouraged to apply.
Published: 17 Sep 2024
Education:
∎ Bachelor in Engineering (BEngg) in Computer Science & Engineering
Requirements:
Additional Requirements:
∎ Age 25 to 35 years
∎ Familiarity with HRM devices or related software systems.·
∎ Prior experience in providing technical support and training to clients.·
∎ Ability to adapt to new technologies quickly.·
∎ Time management and organizational skills.
∎ Familiarity with HRM devices or related software systems.·
∎ Prior experience in providing technical support and training to clients.·
∎ Ability to adapt to new technologies quickly.·
∎ Time management and organizational skills.
Responsibilities & Context:
∎ Provide Technical Support: Offer prompt and effective technical assistance to existing clients, resolving their queries, issues, and concerns related to Tipsoi.·
∎ Client Training: Conduct training sessions, both onsite and online, to help clients utilize Tipsoi to its full potential. Ensure they understand all features and functionalities to enhance their HR management processes.·
∎ Client Visits: Schedule and conduct periodic visits to clients' premises to strengthen relationships, gather feedback, and identify areas for improvement.·
∎ Data Entry Support: Assist clients with data entry tasks, ensuring accurate and timely input of information into the Tipsoi system.·
∎ Onboarding New Clients: Guide and support new clients during their onboarding process, ensuring a smooth transition and helping them become familiar with the Tipsoi HRM device.
∎ Inovace Technologies is a leading technology company specializing in innovative HRM devices. We are currently seeking a skilled and enthusiastic individual to join our team as a Customer Support Executive. As a Customer Support Executive, you will play a crucial role in delivering exceptional tech support and training to our esteemed clients, helping them maximize the potential of our cutting-edge HRM device, Tipsoi.
∎ Job Responsibilities:·
∎ Provide Technical Support: Offer prompt and effective technical assistance to existing clients, resolving their queries, issues, and concerns related to Tipsoi.·
∎ Client Training: Conduct training sessions, both onsite and online, to help clients utilize Tipsoi to its full potential. Ensure they understand all features and functionalities to enhance their HR management processes.·
∎ Client Visits: Schedule and conduct periodic visits to clients' premises to strengthen relationships, gather feedback, and identify areas for improvement.·
∎ Data Entry Support: Assist clients with data entry tasks, ensuring accurate and timely input of information into the Tipsoi system.·
∎ Onboarding New Clients: Guide and support new clients during their onboarding process, ensuring a smooth transition and helping them become familiar with the Tipsoi HRM device.
Skills & Expertise:
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Male
Job Location: Dhaka
Company Information:
∎ Inovace Technologies
∎ 18 Kazi Nazrul Islam Avenue,
Bornali, 3rd & 4th Floor, Shahbagh, Dhaka 1000.
∎ IoT products development & manufacturing, Software Development
Address::
∎ 18 Kazi Nazrul Islam Avenue,
Bornali, 3rd & 4th Floor, Shahbagh, Dhaka 1000.
∎ IoT products development & manufacturing, Software Development
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 27 Sep 2024
Category: Customer Support/Call Centre
