Job Description
Title: Executive (Customer Service & Sales Admin)
Company Name: A reputed manufacture company in Bangladesh
Vacancy: 05
Age: 20 to 30 years
Location: Dhaka (Dhanmondi)
Salary: Negotiable
Experience:
∎ At least 1 year
Published: 23 Jun 2024
Education:
∎ Bachelor/Honors
Requirements:
Additional Requirements:
∎ Age 20 to 30 years
∎ The applicants should have experience in the following area(s):
∎ Customer Support through Phone, Tele Marketing, Call Center Supervision
∎ Experience working in Call Center will be an added advantage.
∎ Have to be mentally strong as well as confident for performing this Job.
∎ Candidates having frequent job switching tendency need not to apply.
Responsibilities & Context:
∎ Answering incoming calls from customers and ensuring instant customer satisfaction on queries.
∎ Responsible for making outbound and follow-up calls.
∎ Taking product orders from customers.
∎ Order placement in to software.
∎ Respond to customer inquiries regarding product quality, complaints, and feedback.
∎ Resolve customer complaints via phone, email or social media. Maintaining high standard of call quality as per the requirement of the organization.
∎ Will be capable of sales monitoring.
∎ Conducting quality assurance surveys with customers and providing feedback to the staff.
∎ Possessing excellent product knowledge to enhance customer support.
∎ Maintaining a pleasant working environment for your team.
∎ Responding to calls on public holidays and weekends.
∎ Perform any other operational task assigned by the supervisor/higher authority.
Compensation & Other Benefits:
∎ (Salary+Lunch)
∎ Mobile bill, Tour allowance, Provident fund
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Female
Job Location: Dhaka (Dhanmondi)
Apply Procedure:
Hard Copy:
Company Information:
∎ A reputed manufacture company in Bangladesh
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 23 Jul 2024
Category: Customer Support/Call Centre
