Executive - Customer Service (Garments Accessories)

Job Description

Title: Executive - Customer Service (Garments Accessories)

Company Name: Epyllion Group

Vacancy: 02

Job Location: Narayanganj

Employment Status: Full-time

Educational Requirements:
∎ Graduation or Post Graduation from any reputed university

Experience Requirements:
∎ At least 3 year(s)
∎ The applicants should have experience in the following area(s): Customer Service, Garments Industry
∎ The applicants should have experience in the following business area(s): Garments Accessories

Job Responsibilities:
∎ Maintain EWO acknowledgement with detail verification with PO and ERP details
∎ Make sure that customers receive PI from commercial
∎ Follow up daily order status with production and planning
∎ Update customer about delivery receiving time
∎ Update and escalate OTD and OTIF issues
∎ Visit customer if required
∎ Keep the customer happy and maintain the relationship
∎ Update daily customer on delivery fulfillment, delays and any other impact on time
∎ Make sure that customers get the correct documents at correct time
∎ Any other job assigned by the management

Additional Requirements:
∎ Age at least 25 years
∎ Both males and females are allowed to apply
∎ Candidate should be energetic, confident and proactive attitude
∎ Excellent communication (written/verbal) & presentation skills
∎ Positive work ethics and result oriented for assigned responsibilities
∎ Self-driven to work under pressure and self-motivated to take new initiatives
∎ Ability to maintain good interpersonal relationships and good teamwork
∎ Ability to work independently with minimal supervision
∎ Must have market knowledge related to garments accessories
∎ Must have at least 1 year working experience in customer service department with large garments accessories industry

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill, Medical allowance, Insurance, Gratuity
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 23 Aug 2022

Company Information:
∎ 24 Jul 2022
∎ Epyllion Group
∎ Address : Corporate Office: NINAKABBO, Level: 12, 227/A, Tejgaon-Gulshan Link Road, Postal Code: 1208, Dhaka, Bangladesh.
∎ Web : www.epylliongroup.com
∎ Business : Textile, Garments, Garments Accessories, Washing, Printing, Real Estate, Retail Fashion-Sailor, Food & Beverage.

Category: Customer Support/Call Centre

:

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