Executive, Customer Service

Job Description

Title: Executive, Customer Service

Company Name: Bproperty.com

Vacancy: Not specific

Job Location: Dhaka (Gulshan)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Experience Requirements:
∎ At most 2 year(s)
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Deliver extraordinary customer care by responding to questions concerning customer accounts for different Bproperty's services spanning across Consumer segment & Corporate segment in a fast paced, structured customer care environment.
∎ Process property request/query in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling.
∎ Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times.
∎ Grow and nurture customer relationships on every interaction that results in measurable Customer value.
∎ Document necessary account information and offer custom solutions that benefit the customer.
∎ Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality.
∎ Balance customer interests with the interests of Bproperty.
∎ Deliver Employees, Customers and Shareholder metrics as per goals.
∎ Resolve all customer queries and follow established problem ticket recording procedures as appropriate.
∎ Gather relevant information from customers as required and update it accurately to facilitate the decision making process.

Additional Requirements:
∎ Age 22 to 30 years
∎ Both males and females are allowed to apply
∎ Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment.
∎ Strong written and verbal communication.
∎ Knowledge of E-commerce industry is preferred but not mandatory.
∎ Smart in communication.
∎ Smart in Handling Phone calls.

Salary: Negotiable

Compensation & Other Benefits:
∎ Festival Bonus: 2
∎ Salary Review: Yearly



∎ Very fast career growth

Application Deadline: 26 Dec 2020

Company Information:
∎ 26 Nov 2020
∎ Bproperty.com
∎ Address : Lotus Kamal Tower - 02 (Level 12), Plot: 59 & 61, Gulshan South Avenue, Gulshan 1,Dhaka 1212
∎ Web : www.bproperty.com
∎ Business : Bproperty is the only property solutions provider in Bangladesh. We cater to the needs of those seeking real estate services, with a promise to make property search, renting & buying easier than ever. We offer the easiest platform that enables anyone to buy, rent or sell properties in the country. Bproperty is a concern of EMPG (Emerging Markets Property Group) that now has businesses in 16 countries with 4,600+ employees.

Category: Customer Support/Call Centre

Source: bdjobs.com

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