Executive, Customer Relationship

Job Description

Title: Executive, Customer Relationship

Company Name: Tradexcel Graphics Ltd.

Vacancy: --

Age: 22 to 33 years

Location: Dhaka

Salary: Negotiable

Experience:
∎ 2 to 4 years
∎ The applicants should have experience in the following business area(s):IT Enabled Service, BPO/ Data Entry Firm, Overseas Companies

Published: 22 May 2025

Education:
∎ Bachelor/Honors

Requirements:

Additional Requirements:
∎ Age 22 to 33 years
∎ Good at Internet Browsing.
∎ Good Communication Skills in English with overseas clients, especially in writing.
∎ Expert in Microsoft Windows and Microsoft Office programs
∎ Skill to prepare proper reporting to the authorities daily
∎ Having the mindset to work with team members.
∎ Must accept a shift duty (Morning, Evening, Night)

Responsibilities & Context:
∎ The Customer Relationship Manager will be part of the client services team and will work directly with customers to enhance satisfaction and retention.
∎ This role involves regular client interaction, problem resolution, and collaborating with internal teams to maintain a high standard of customer care.
∎ The successful candidate will demonstrate excellent communication skills, empathy, and a strategic approach to relationship building.
∎ You will play a crucial role in ensuring customer satisfaction, which directly impacts client loyalty and revenue growth.
∎ Build and maintain long-term relationships with key clients.
∎ Serve as the primary point of contact for customer concerns and queries.
∎ Proactively communicate with clients to ensure satisfaction and identify potential issues.
∎ Address customer complaints promptly and efficiently, ensuring a positive resolution.
∎ Collaborate with internal teams to resolve product or service issues.
∎ Generate regular reports on customer feedback and areas for improvement.
∎ Work closely with sales, marketing, and product development teams to enhance customer experience.
∎ Provide feedback to the product team on recurring issues or feature requests.
∎ Job Context:
∎
∎ Job Responsibilities:

Skills & Expertise:

Compensation & Other Benefits:
∎ Over time allowance
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Workplace:
∎ Work at office

Employment Status: Full Time

Gender:
∎ Only Male

Job Location: Dhaka

Company Information:
∎ Tradexcel Graphics Ltd.
∎ House-833, Road-12 (New) Avenue-4, DOHS Mirpur, Dhaka- 1216

Address::
∎ House-833, Road-12 (New) Avenue-4, DOHS Mirpur, Dhaka- 1216

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 18 Jun 2025

Category: Office Secretary/ Regulatory affairs