Job Description
Title: Executive- Customer Experience & Rider Dispatch
Company Name: US-Bangla Airlines
Vacancy: --
Age: 23 to 27 years
Location: Anywhere in Bangladesh
Maximum Salary: Negotiable
Published: 7 Jul 2024
Education:
∎ Bachelor/Honors
Requirements:
Additional Requirements:
∎ Age 23 to 27 years
Responsibilities & Context:
∎ Manage large amounts of inbound/ outbound calls in a timely manner.
∎ Maintain notes of the conversations with the Customer and analyze the data.
∎ Follow communication "scripts" when handling different topics.
∎ Keep records of all conversations in our call center database in a comprehensible way.
∎ Meet personal/team qualitative and quantitative targets· Write and submit timely reports on performance, targets, and service queries.
∎ Submit Customer feedback reports to the Office Day to Day.
∎ Any other relevant tasks are given by the management.
∎ Social communication service as a (moderator).
∎ Support mail reply as per on issues.
∎ Feedback calls and follow-up the customer satisfaction.
∎ Rider capacity and duty roster planning according to restaurant offers, weekly holidays, Previous day's order volume, Peak hour, and off-peak hour, etc.
∎ Operational Critical Issue and ad hoc issue solving.
∎ Rider due report preparing, Rider due issues & due adjustment issues solving.
∎ Order Dispatching, Reassigning, and follow-up at peak hours, Undelivered Verification.
∎ Daily Collection sheet update, zone-wise order tracker update.
∎ Escalate Restaurant Issues, price issues, food quality issues and timing issues to Sales team.
∎ Order Cancellation reason analysis.
∎ Churn and irregular rider analysis and follow-up to get them active and make them regular.
∎ Audit report preparation and submission to the audit team & and accounts.
∎ Identification of Provider app Issues and escalate to the Product team.
∎ Rider performance evaluation.
∎ Rider compliance monitoring (T-shirt, Bag, Shoes, Cleanliness).
∎ Collected riders from different sources.
∎ Bachelor’s degree in any discipline from any UGC-permitted university. (Preferred from NSU, BUP, BRAC, IUB, AIUB)
∎ Freshers are encouraged to apply.
∎ Age limit: At most 27 years.
∎ Foodi Express Ltd, an online food delivery platform (a sister concern of US-Bangla Airlines) is looking for full-time Operation (Rider Dispatch) & Customer Service Executives to smoothly handle and manage riders for the food delivery business.
∎
∎ Job description for Customer Experience:
∎ Manage large amounts of inbound/ outbound calls in a timely manner.
∎ Maintain notes of the conversations with the Customer and analyze the data.
∎ Follow communication "scripts" when handling different topics.
∎ Keep records of all conversations in our call center database in a comprehensible way.
∎ Meet personal/team qualitative and quantitative targets· Write and submit timely reports on performance, targets, and service queries.
∎ Submit Customer feedback reports to the Office Day to Day.
∎ Any other relevant tasks are given by the management.
∎ Social communication service as a (moderator).
∎ Support mail reply as per on issues.
∎ Feedback calls and follow-up the customer satisfaction.
∎ Instant took action on issues and given the right solution.
∎
∎ Job Description for Rider Dispatcher:
∎ Rider capacity and duty roster planning according to restaurant offers, weekly holidays, Previous day's order volume, Peak hour, and off-peak hour, etc.
∎ Operational Critical Issue and ad hoc issue solving.
∎ Rider due report preparing, Rider due issues & due adjustment issues solving.
∎ Order Dispatching, Reassigning, and follow-up at peak hours, Undelivered Verification.
∎ Daily Collection sheet update, zone-wise order tracker update.
∎ Escalate Restaurant Issues, price issues, food quality issues and timing issues to Sales team.
∎ Order Cancellation reason analysis.
∎ Churn and irregular rider analysis and follow-up to get them active and make them regular.
∎ Audit report preparation and submission to the audit team & and accounts.
∎ Identification of Provider app Issues and escalate to the Product team.
∎ Rider performance evaluation.
∎ Rider compliance monitoring (T-shirt, Bag, Shoes, Cleanliness).
∎ Collected riders from different sources.
∎
∎ Candidate Requirements:
∎ Bachelor’s degree in any discipline from any UGC-permitted university. (Preferred from NSU, BUP, BRAC, IUB, AIUB)
∎ Freshers are encouraged to apply.
∎ Age limit: At most 27 years.
Skills & Expertise:
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Anywhere in Bangladesh
Company Information:
∎ US-Bangla Airlines
∎ 7th Floor, House: 01, Road: 01, Sector: 01, Uttara, Dhaka-1230
Address::
∎ 7th Floor, House: 01, Road: 01, Sector: 01, Uttara, Dhaka-1230
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 31 Jul 2024
Category: Customer Support/Call Centre
