Job Description
Title: Executive-Customer Care
Company Name: York Hospital Ltd.
Vacancy: 05
Job Location: Dhaka (Banani)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor/Masters degree in any discipline
∎ Skills Required: managing patients
Experience Requirements:
∎ 2 to 5 year(s)
∎ The applicants should have experience in the following area(s):
Customer Service Management, Hospital Customer Care, Hotel Management
∎ The applicants should have experience in the following business area(s):
Hospital
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Build sustainable relationships of trust through open and interactive communication.
∎ Provide accurate, valid, and complete information by using the right methods/tools
∎ Meeting personal/customer service and call handling quotas.
∎ Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution.
∎ Keep records of customer interactions, process customer accounts, and file documents.
∎ Manage large amounts of incoming and outgoing telephone calls.
∎ Directs calls to higher officials, staff, or departments through the switchboard or PABX system.
∎ Follow communication procedures, guidelines, and policies.
∎ Receives customer messages and delivers the same to the departments.
∎ Identify and assess customers' needs to achieve satisfaction.
∎ Update directory information on the front office software.
∎ Provide relay service for hearing-impaired customers.
Additional Requirements:
∎ Age 22 to 30 years
∎ Only females are allowed to apply
∎ Must be fluent in spoken English
∎ Well conversation capacity
Salary: Negotiable
Compensation & Other Benefits:
∎ Festival Bonus: 2
∎ As per company policy
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 20 Sep 2023
Company Information:
∎ 28 Aug 2023
∎ York Hospital Ltd.
∎ Address : House # 12 & 13, Road # 22, Block-K,Banani, Dhaka-1213
Category: Customer Support/Call Centre
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