Executive-Customer Care
Job Description
Title: Executive-Customer Care
Company Name: York Hospital Ltd.
Vacancy: 05
Job Location: Dhaka (Banani)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor/Masters degree in any discipline
∎ Skills Required: managing patients
Experience Requirements:
∎ 2 to 5 year(s)
∎ The applicants should have experience in the following area(s):
Customer Service Management, Hospital Customer Care, Hotel Management
∎ The applicants should have experience in the following business area(s):
Hospital
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Build sustainable relationships of trust through open and interactive communication.
∎ Provide accurate, valid, and complete information by using the right methods/tools
∎ Meeting personal/customer service and call handling quotas.
∎ Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution.
∎ Keep records of customer interactions, process customer accounts, and file documents.
∎ Manage large amounts of incoming and outgoing telephone calls.
∎ Directs calls to higher officials, staff, or departments through the switchboard or PABX system.
∎ Follow communication procedures, guidelines, and policies.
∎ Receives customer messages and delivers the same to the departments.
∎ Identify and assess customers' needs to achieve satisfaction.
∎ Update directory information on the front office software.
∎ Provide relay service for hearing-impaired customers.
Additional Requirements:
∎ Age 22 to 30 years
∎ Only females are allowed to apply
∎ Must be fluent in spoken English
∎ Well conversation capacity
Salary: Negotiable
Compensation & Other Benefits:
∎ Festival Bonus: 2
∎ As per company policy
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 20 Sep 2023
Company Information:
∎ 28 Aug 2023
∎ York Hospital Ltd.
∎ Address : House # 12 & 13, Road # 22, Block-K,Banani, Dhaka-1213
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 20th Sep 2023
Similar Jobs
Customer Support Executive Through Facebook ( Meta ) (Facebook Moderator) (Work From Office)
Client Support Executive (International Project)
Tele Sales Marketing Executive
Customer Support and Sales Officer
Call Center Manager (For UK Customer)
Customer Service Officer
TELEMARKETING REPRESENTATIVE
Customer Care Executive (Female)
Crewing Executive
Executive - Telemarketing
Agent - Prescription Reader
Call Center Agent (Night Shift) - English
Executive, Customer Service
Customer Service Officer
Peer Leader
Executive( Customer Care Service)
Officer, CIC
Female Counsellor
Patient Relationship Officer (For Rajshahi)
Project Coordinator for Telemarketing [International Campaign]
Customer Support cum Live Presenter
কাস্টমার কেয়ার এক্সিকিউটিভ (ফিমেল)
Officer-Customer Service
Tele Sales Executive
Executive (Customer Support and Transcription)
Customer Support Executive
Office Executive - Night Shift
Customer Support and Sales Executive
Executive (Female)
Call Center Agent
Customer Relationship Executive
Team Leader, Customer Care
Call Center Representative- Tele Sales
Jr. Executive/ Executive - Call Center
Travel Counselor - Sales Executive (Night Shift)
Executive/Sr. Executive (Customer Service, Export)
Contact Center Agent
Executive, Customer Relationship Management (Tech Sales)
Aftersales, Executive
Customer Relation Manager
Facebook Group