Job Description
Title: Executive - Customer Care
Company Name: Persona Hair & Beauty Ltd.
Vacancy: 05
Age: 20 to 30 years
Location: Dhaka, Sylhet ...
Salary: Negotiable
Experience:
∎ 2 to 5 years
∎ The applicants should have experience in the following business area(s):Cosmetics/Toiletries/Personal Care, Beauty Parlor/Saloon/Spa
Published: 27 Oct 2024
Education:
∎ Bachelor/Honors
Requirements:
Additional Requirements:
∎ Age 20 to 30 years
∎ 1. Communication Skills:Excellent verbal and written communication.Active listening to understand customer needs and concerns.
∎ 2. Customer Service Excellence:Strong focus on customer satisfaction and building rapport.Ability to handle inquiries, complaints, and feedback professionally.
∎ 3. Problem-Solving Abilities:Quick and effective resolution of customer issues.Ability to think critically and provide solutions in high-pressure situations.
∎ 4. Product Knowledge:In-depth understanding of salon services and products.Ability to educate customers on services, promotions, and aftercare.
∎ 5. Time Management:Efficiently managing appointments and schedules.Prioritizing tasks to ensure smooth salon operations.
∎ 6. Team Collaboration:Working effectively with stylists and other staff.Contributing to a positive team environment.
∎ 7. Conflict Resolution:Handling difficult situations with empathy and professionalism.Mediating conflicts to achieve satisfactory outcomes for all parties.
∎ 8. Sales Skills:Promoting additional services and products to enhance customer experience.Up-selling techniques to drive revenue while meeting customer needs.
∎ kills & Areas of Expertise for Saloon Customer Care Executive
∎ 1. Communication Skills:Excellent verbal and written communication.Active listening to understand customer needs and concerns.
∎ 2. Customer Service Excellence:Strong focus on customer satisfaction and building rapport.Ability to handle inquiries, complaints, and feedback professionally.
∎ 3. Problem-Solving Abilities:Quick and effective resolution of customer issues.Ability to think critically and provide solutions in high-pressure situations.
∎ 4. Product Knowledge:In-depth understanding of salon services and products.Ability to educate customers on services, promotions, and aftercare.
∎ 5. Time Management:Efficiently managing appointments and schedules.Prioritizing tasks to ensure smooth salon operations.
∎ 6. Team Collaboration:Working effectively with stylists and other staff.Contributing to a positive team environment.
∎ 7. Conflict Resolution:Handling difficult situations with empathy and professionalism.Mediating conflicts to achieve satisfactory outcomes for all parties.
∎ 8. Sales Skills:Promoting additional services and products to enhance customer experience.Up-selling techniques to drive revenue while meeting customer needs.
Responsibilities & Context:
∎ Should be smart, energetic with high proficiency in verbal & written communication in English. Computer literacy with good report writing skill Excellent communication, presentation & interpersonal skills and well mannered with a positive attitude. Proactive independent and can work under pressure
Skills & Expertise:
Compensation & Other Benefits:
∎ Gratuity
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Female
Job Location: Dhaka, Sylhet, Dhaka (Dhanmondi 27, Mirpur 6, Wari)
Company Information:
∎ Persona Hair & Beauty Ltd.
∎ Plot 1, Section - 6, Block - C, Avenue 4, Mirpur, Dhaka.
∎ Leading beauty Industry of Bangladesh
Address::
∎ Plot 1, Section - 6, Block - C, Avenue 4, Mirpur, Dhaka.
∎ Leading beauty Industry of Bangladesh
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 5 Nov 2024
Category: Beauty Care/ Health & Fitness
