Executive, Customer Care
Job Description
Title: Executive, Customer Care
Company Name: Genuity Systems Ltd.
Vacancy: 5
Job Location: Dhaka
Employment Status: Part-time
Educational Requirements:
∎ O Level/ A Level/ Graduate (English background)
Experience Requirements:
∎ 1 to 2 year(s)
Job Context:
∎ Job Location : Bangladesh Office (Dhaka)
∎ Job Category : Hourly Basis
Job Responsibilities:
∎ Candidates will have to handle Inbound/outbound calls from/to different part of the world.
∎ To ensure customer support politely and smartly.
∎ Capable to handle customer queries/complaints with care and patience.
∎ Candidates will have to provide online customer care services over web-chat and email.
∎ Willing to work at Day/Night Shift.
∎ Co-operative and challenging mentality to work with team members.
Additional Requirements:
∎ Age at most 30 years
∎ Must have excellent communication skill in English.
∎ Communicate clearly over the phone and demonstrate good speaking and listening skills.
∎ Responsible, reliable, highly energetic, polite and hardworking.
∎ Needed to have tricky customer convincing technique.
∎ Patient and able to work under pressure.
∎ Positive attitude towards coworkers and customers and self motivated.
∎ Able to work with multiple web-based computer programs i.e. MS Word, MS-Excel, Email and online browsing.
∎ Experienced call center agents will get preference.
∎ Spoken knowledge of Hindi will get additional preference.
Salary:
∎ As per company policy
Compensation & Other Benefits:
∎ Hourly basis, as per roaster
Application Deadline: September 22, 2019
Company Information:
∎ Genuity Systems Ltd.
∎ Address : Sruti tower (4th Floor), Plot 8, Main Road, Block-ka, Section 6, Mirpur, Dhaka- 1216
∎ Web : www.genuitysystems.com
∎ Business : Genuity Systems Ltd. is an IT company established in the year 2003. It is aiming at establishing itself as one of the prestigious entities in world market to provide IT and telecom related services. Our services include Call center solution, VoIP soft-switch and billing, Mobile Dialer, IVR, IP-PBX solution and advance IT training.
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 22nd Sep 2019
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