Job Description
Title: Executive - Customer Care
Company Name: Banglay IELTS & Immigration Center
Vacancy: 2
Age: 22 to 25 years
Location: Sylhet
Salary: Negotiable
Experience:
∎ At most 1 year
∎ The applicants should have experience in the following business area(s):Training Institutes, Immigration and Education Consultancy Service, Call Center, Coaching Center
Published: 21 May 2025
Education:
∎ Bachelor/Honors
Requirements:
Additional Requirements:
∎ Age 22 to 25 years
Responsibilities & Context:
∎ Customer Service: Addressing customer inquiries, resolving complaints, and ensuring customer satisfaction.
∎ Product/Service Information: Providing accurate and helpful information about products and services.
∎ Order Processing and Payments: Taking orders, processing payments, and managing customer accounts.
∎ Documentation and Record Keeping: Maintaining detailed records of customer interactions and updates in CRM systems.
∎ Escalation and Reporting: Identifying and escalating complex issues to supervisors or relevant departments.
∎ Problem-Solving and De-escalation: Using active listening and de-escalation techniques to resolve customer issues.
∎ Sales and Upselling: Identifying opportunities to upsell products or services to customers.
∎ Adherence to Standards: Following company policies, procedures, and call handling protocols.
∎ Training and Development: Participating in training programs to enhance product knowledge and customer service skills.
∎ Customer Service: Addressing customer inquiries, resolving complaints, and ensuring customer satisfaction.
∎ Product/Service Information: Providing accurate and helpful information about products and services.
∎ Order Processing and Payments: Taking orders, processing payments, and managing customer accounts.
∎ Documentation and Record Keeping: Maintaining detailed records of customer interactions and updates in CRM systems.
∎ Escalation and Reporting: Identifying and escalating complex issues to supervisors or relevant departments.
∎ Problem-Solving and De-escalation: Using active listening and de-escalation techniques to resolve customer issues.
∎ Sales and Upselling: Identifying opportunities to upsell products or services to customers.
∎ Adherence to Standards: Following company policies, procedures, and call handling protocols.
∎ Training and Development: Participating in training programs to enhance product knowledge and customer service skills.
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Sylhet
Company Information:
∎ Banglay IELTS & Immigration Center
∎ Sector-4, Uttara, Dhaka
∎ Banglay IELTS & Immigration Center is a leading organization dedicated to providing excellent immigration and education consultancy services. As we continue to grow, we are seeking an experienced Receptionist to be the first point of contact for our esteemed clients.
Address::
∎ Sector-4, Uttara, Dhaka
∎ Banglay IELTS & Immigration Center is a leading organization dedicated to providing excellent immigration and education consultancy services. As we continue to grow, we are seeking an experienced Receptionist to be the first point of contact for our esteemed clients.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 31 May 2025
Category: Customer Support/Call Centre
