Job Description
Title: English Speaking Customer Support Representative (Health Care)
Company Name: Byte Trek Ltd.
Vacancy: 5
Age: 22 to 40 years
Location: Dhaka (DOHS Mohakhali)
Salary: Tk. 25000 - 30000 (Monthly)
Published: 21 Jun 2025
Education:
∎ Bachelor/Honors in any discipline
∎ Candidates with IELTS speaking result 7 will get prioritize.
Requirements:
Additional Requirements:
∎ Age 22 to 40 years
Responsibilities & Context:
∎ Handle incoming calls from prospective patients with professionalism and empathy.
∎ Provide excellent customer support by delivering precise information and addressing inquiries promptly.
∎ Identify patients’ needs, clarify information as needed, and offer appropriate solutions to meet their concerns.
∎ Actively engage with patients on each call, aiming to effectively resolve their issues and provide a positive experience.
∎ Maintain accurate and timely records of patient interactions in our system.
∎ Byte Trek Ltd. is a leading BPO provider specializing in back-office support for healthcare industries in the US. We are looking for Fluent English Speaking Customer Care Representatives to join our growing team. Our mission is to deliver outstanding service by providing accurate and prompt assistance to patients and ensuring their satisfaction with our healthcare partners.Key Responsibilities:
∎ Handle incoming calls from prospective patients with professionalism and empathy.
∎ Provide excellent customer support by delivering precise information and addressing inquiries promptly.
∎ Identify patients’ needs, clarify information as needed, and offer appropriate solutions to meet their concerns.
∎ Actively engage with patients on each call, aiming to effectively resolve their issues and provide a positive experience.
∎ Maintain accurate and timely records of patient interactions in our system.
Skills & Expertise:
Compensation & Other Benefits:
∎ Performance bonus
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Dinner and snacks are fully subsidize
∎ Weekly 2 holidays (Saturday & Sunday)
∎ Paid training will be provided in accordance with company policy.
∎ Dinner and snacks are fully subsidize
∎ Weekly 2 holidays (Saturday & Sunday)
∎ Paid training will be provided in accordance with company policy.
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Male
Job Location: Dhaka (DOHS Mohakhali)
Job Highlights:
∎ **** Fixed night shift job ****
Company Information:
∎ Byte Trek Ltd.
∎ House #466, Road # 31, DOHS, Mohakhali, Dhaka
Address::
∎ House #466, Road # 31, DOHS, Mohakhali, Dhaka
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 20 Jul 2025
Category: Customer Support/Call Centre
