English Speaking Call Center Executive

Job Description

Title: English Speaking Call Center Executive

Company Name: Byte Trek Ltd.

Vacancy: 10

Age: 18 to 30 years

Location: Dhaka (DOHS Mohakhali)

Salary: Negotiable

Experience:
∎ At least 1 year
∎ The applicants should have experience in the following business area(s):Call Center

Published: 26 Jan 2025

Education:
∎ Bachelor/Honors
∎ A & O Level candidates will get preference.
∎ Students from Reputed Private Universities will get preference.
∎ A & O Level candidates will get preference.
∎ Students from Reputed Private Universities will get preference.

Requirements:

Additional Requirements:
∎ Age 18 to 30 years
∎ Previous experience in an International Call Center Environment, preferably in healthcare.
∎ DO NOT APPLY IF YOU CANNOT SPEAK ENGLISH FLUENTLY.
∎ SHOULD BE READY TO WORK NIGHT SHIFTS.
∎ Should be familiar with the MS Office Suite and have basic computer skills.
∎ Previous experience in an International Call Center Environment, preferably in healthcare.
∎ DO NOT APPLY IF YOU CANNOT SPEAK ENGLISH FLUENTLY.
∎ SHOULD BE READY TO WORK NIGHT SHIFTS.
∎ Should be familiar with the MS Office Suite and have basic computer skills.

Responsibilities & Context:
∎ Handle incoming calls from prospective patients with professionalism and empathy.
∎ Provide excellent customer support by delivering precise information and addressing inquiries promptly.
∎ Identify patients’ needs, clarify information as needed, and offer appropriate solutions to meet their concerns.
∎ Actively engage with patients on each call, aiming to effectively resolve their issues and provide a positive experience.
∎ Maintain accurate and timely records of patient interactions in our system.
∎ Handle incoming calls from prospective patients with professionalism and empathy.
∎ Provide excellent customer support by delivering precise information and addressing inquiries promptly.
∎ Identify patients’ needs, clarify information as needed, and offer appropriate solutions to meet their concerns.
∎ Actively engage with patients on each call, aiming to effectively resolve their issues and provide a positive experience.
∎ Maintain accurate and timely records of patient interactions in our system.

Skills & Expertise:

Compensation & Other Benefits:
∎ Performance bonus, Weekly 2 holidays
∎ Salary Review: Yearly
∎ Lunch Facilities: Full Subsidize
∎ Festival Bonus: 2
∎ Paid training will be provided in accordance with company policy.
∎ Fully subsidized snacks.
∎ Paid training will be provided in accordance with company policy.
∎ Fully subsidized snacks.

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (DOHS Mohakhali)

Read Before Apply:

Instructions for the Video CV:

Duration: 2-3 minutes

Language: English

Format: Self-introduction followed by answering the questions below.

Topics to Cover:

1. Introduce Yourself:

   Your name, age, and where you're from.

   Your educational background and any relevant experience.

2. Why Do You Want This Job?

   Explain why you're interested in working at our call center.

   What skills make you a good fit for this role?

3. Describe a Challenging Situation You've Faced and How You Handled It

   It could be a difficult customer, a work-related problem, or a personal challenge.

4. Where Do You See Yourself in 2-3 Years?

Additional Tips for Candidates:

Speak clearly and confidently.

Use natural body language and facial expressions.

Avoid reading from a script to sound more natural.