E-commerce Manager / Assistant Manager

Job Description

Title: E-commerce Manager / Assistant Manager

Company Name: A Reputed Halal Food and Grocery Supply Company

Vacancy: --

Location: Chattogram (Chattogram Sadar)

Salary: Negotiable

Experience:
∎ 3 to 5 years
∎ The applicants should have experience in the following business area(s):Manufacturing (FMCG)

Published: 2 Jun 2025

Education:
∎ Bachelor/Honors, Masters
∎ Unemployed brothers are highly encouraged to apply.
∎ Unemployed brothers are highly encouraged to apply.

Requirements:

Additional Requirements:
∎ Minimum 3–5 years of experience in e-commerce operations or digital marketing.
∎ Practical knowledge of online marketplaces (Daraz, Ajkerdeal, etc.)
∎ Certification in Google Digital Marketing / Meta Blueprint / SEO will be treated as a strong advantage.
∎ Hands-on experience with product listing, order management, and CRM tools.
∎ Excellent communication and analytical skills.
∎ We’re Looking For:
∎ An honest, dedicated, and responsible E-commerce Manager who upholds Islamic values and can lead our online sales and customer experience efforts. If you are tech-savvy, customer-focused, and passionate about promoting halal products, we would love to have you on our team.
∎ Minimum 3–5 years of experience in e-commerce operations or digital marketing.
∎ Practical knowledge of online marketplaces (Daraz, Ajkerdeal, etc.)
∎ Certification in Google Digital Marketing / Meta Blueprint / SEO will be treated as a strong advantage.
∎ Hands-on experience with product listing, order management, and CRM tools.
∎ Excellent communication and analytical skills.

Responsibilities & Context:
∎ Develop and implement an e-commerce strategy aligned with Islamic values and the company’s mission to serve halal, pure, and quality products.
∎ Identify new opportunities for growth in bulk, corporate, and household grocery sales.
∎ Ensure halal meat and grocery items are accurately listed with detailed descriptions and images.
∎ Maintain inventory coordination for perishable and non-perishable products to ensure timely restocking and minimum waste.
∎ Oversee the full cycle of online order processing with a focus on hygiene, speed, and customer satisfaction.
∎ Coordinate with logistics for the smooth delivery of temperature-sensitive products (meat, milk, vegetables).
∎ Establish a responsive customer support system guided by Islamic values of honesty, respect, and empathy.
∎ Monitor reviews, resolve complaints, and ensure high customer retention.
∎ Promote Islamic lifestyle-friendly promotions, such as Jumu'ah specials, Ramadan/Eid bundles, and fresh halal meat discounts.
∎ Manage campaigns on Facebook, Google, WhatsApp, and other platforms to attract religious and family-oriented customers.
∎ Ensure the website and mobile app are easy to use, visually clean, and provide secure, Shariah-compliant payment options (no interest-based promotions).
∎ Manage any third-party platforms, if applicable.
∎ Track KPIs (sales, delivery time, product return rate) and provide regular reports to management.
∎ Recommend improvements based on data insights and customer feedback.
∎ Guided and supervised the e-commerce team to perform with integrity, professionalism, and dedication.
∎ Foster an environment rooted in Islamic values like trust (Amanah), accountability, and service to the community.
∎ Ensure that all products and processes comply with halal standards, proper handling, and cleanliness.
∎ Promote educational awareness about halal living through product descriptions and content.
∎ 1. Strategic Planning & Execution:
∎ Develop and implement an e-commerce strategy aligned with Islamic values and the company’s mission to serve halal, pure, and quality products.
∎ Identify new opportunities for growth in bulk, corporate, and household grocery sales.
∎ 2. Product & Inventory Management:
∎ Ensure halal meat and grocery items are accurately listed with detailed descriptions and images.
∎ Maintain inventory coordination for perishable and non-perishable products to ensure timely restocking and minimum waste.
∎ 3. Order Management & Delivery Coordination:
∎ Oversee the full cycle of online order processing with a focus on hygiene, speed, and customer satisfaction.
∎ Coordinate with logistics for the smooth delivery of temperature-sensitive products (meat, milk, vegetables).
∎ 4. Customer Service & Satisfaction:
∎ Establish a responsive customer support system guided by Islamic values of honesty, respect, and empathy.
∎ Monitor reviews, resolve complaints, and ensure high customer retention.
∎ 5. Digital Marketing & Promotion:
∎ Promote Islamic lifestyle-friendly promotions, such as Jumu'ah specials, Ramadan/Eid bundles, and fresh halal meat discounts.
∎ Manage campaigns on Facebook, Google, WhatsApp, and other platforms to attract religious and family-oriented customers.
∎ 6. Website & Platform Oversight:
∎ Ensure the website and mobile app are easy to use, visually clean, and provide secure, Shariah-compliant payment options (no interest-based promotions).
∎ Manage any third-party platforms, if applicable.
∎ 7. Reporting & Performance Analysis:
∎ Track KPIs (sales, delivery time, product return rate) and provide regular reports to management.
∎ Recommend improvements based on data insights and customer feedback.
∎ 8. Team Management & Values Alignment:
∎ Guided and supervised the e-commerce team to perform with integrity, professionalism, and dedication.
∎ Foster an environment rooted in Islamic values like trust (Amanah), accountability, and service to the community.
∎ 9. Halal Compliance & Hygiene Assurance:
∎ Ensure that all products and processes comply with halal standards, proper handling, and cleanliness.
∎ Promote educational awareness about halal living through product descriptions and content.

Skills & Expertise:

Compensation & Other Benefits:
∎ • Opportunity to serve the Muslim Ummah through ethical business.
∎ • Supportive, faith-driven work environment.
∎ • Fair compensation and professional growth.

Workplace:
∎ Work at office

Employment Status: Full Time

Gender:
∎ Only Male

Job Location: Chattogram (Chattogram Sadar)

Read Before Apply:

About Us:

We are a halal food and grocery business dedicated to providing quality, ethically sourced, and Shariah-compliant products. Our product range includes beef, mutton, chicken, rice, milk, onion, potato, spices, vegetables, fish, and other essentials, delivered through bulk, retail, and corporate channels.