Desk Manager

Job Description

Title: Desk Manager

Company Name: Bismillah Visa Solutions

Vacancy: 10

Job Location: Dhaka (Banani)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Job Context:
∎ Manage the help desk team and evaluate performance
∎ Ensure customer service is timely and accurate on a daily basis
∎ Recruit, train and support help desk representatives and technicians
∎ Set specific customer service standards
∎ Contribute to improving customer support by actively responding to queries and handling complaints
∎ Establish best practices through the entire technical support process
∎ Follow up with customers to identify areas of improvement
∎ Develop daily, weekly and monthly reports on help desk team`s productivity
∎ Provide customer feedback to the appropriate internal teams, like product developers

Job Responsibilities:
∎ Manage the help desk team and evaluate the performance
∎ Ensure customer service is timely and accurate on a daily basis
∎ Recruit, train and support help desk representatives and technicians
∎ Set specific customer service standards
∎ Contribute to improving customer support by actively responding to queries and handling complaints
∎ Establish best practices through the entire technical support process
∎ Follow up with customers to identify areas of improvement
∎ Develop daily, weekly and monthly reports on help desk team's productivity
∎ Provide customer feedback to the appropriate internal teams, like product developers

Additional Requirements:
∎ Age at least 22 years
∎ Person with disability are encouraged to apply

Salary: Negotiable

Compensation & Other Benefits:
∎ T/A, Mobile bill
∎ Lunch Facilities: Full Subsidize
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 13 May 2022

Company Information:
∎ 19 Apr 2022
∎ Bismillah Visa Solutions
∎ Address : 19th floor, Awal Centre, 34 Kemal Ataturk Ave, Dhaka 1213
∎ Business : To make your travel plan hassle-free, we have arranged worldwide visa processing facilities in the most convenient way. Anywhere you go, we will arrange a visa for you.
Our special holiday packages for domestic and international destinations are fully customizable & tailored to ensure maximum comfort to the customers.

Category: Customer Support/Call Centre

: