Deputy Manager - Hospital Operations (Dhaka)

Job Description

Title: Deputy Manager - Hospital Operations (Dhaka)

Company Name: Bangladesh Eye Hospital & Institute Ltd.

Vacancy: 1

Age: 30 to 40 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 5 to 7 years
• The applicants should have experience in the following business area(s): Hospital, Diagnostic Centre, Clinic

• Master of Business Administration (MBA)
• Post Graduate Diploma (PGD)

• 5 to 7 years
• The applicants should have experience in the following business area(s): Hospital, Diagnostic Centre, Clinic

• Age 30 to 40 years

• 5–7 years of relevant experience in hospital/healthcare operations.

• At least 2 years in a supervisory or managerial role.

• Experience in staff management and patient service preferred.

Position Summary:

The Deputy Manager – Hospital Operations will manage day-to-day activities at Bangladesh Eye Hospital Ltd., ensuring smooth hospital operations, quality patient services, effective staff management, and compliance with hospital policies.

 Key Responsibilities

1. Operational Management

• Supervise and monitor daily hospital operations, ensuring smooth functioning of outpatient, inpatient, pharmacy, optics, investigation, and support services.

• Maintain high service quality standards by reducing patient waiting times and ensuring timely delivery of both medical and administrative services.

• Coordinate with clinical and non-clinical teams to streamline workflows across departments.

• Anticipate operational challenges and implement proactive solutions to ensure continuity of care.

2. Patient Care & Service Excellence

• Ensure patients receive courteous, professional, and timely services at every touch-point.

• Address and resolve patient complaints and feedback with empathy and professionalism.

• Implement patient safety protocols and promote a patient-centric care environment.

3. Administrative & Compliance Oversight

• Enforce compliance with hospital policies, SOPs, and healthcare regulations.

• Ensure accurate and timely maintenance of hospital records, registers, and MIS reports.

• Support internal and external audits, inspections, and accreditation processes.

4. Staff Management & Development

• Prepare and manage staff duty rosters to ensure adequate coverage across shifts.

• Supervise, guide, and evaluate the performance of operational and administrative staff.

• Conduct training, mentoring, and professional development sessions to enhance staff capability.

• Foster a culture of teamwork, accountability, and professional discipline.

5. Financial & Resource Management

• Monitor branch revenue, cost control measures, and overall financial performance.

• Optimize utilization of hospital resources, including manpower, equipment, and supplies.

• Coordinate with procurement and inventory teams to ensure continuous availability of medicines, consumables, and critical supplies.

6. Supply Chain, Logistics & Procurement Oversight

• Supervise end-to-end hospital supply chain operations, ensuring timely procurement and distribution of medical and non-medical supplies.

• Oversee logistics management, including vendor coordination, stock movement, and delivery efficiency.

• Manage procurement processes to ensure cost-effectiveness, quality, and timely availability of critical materials and equipment.

• Supervise the optics (spectacles) shop and medicine shop, ensuring adequate stock levels, compliance with quality standards, and smooth customer service.

• Implement inventory control systems to minimize shortages, wastage, and pilferage.

7. Reporting & Communication

• Prepare and present periodic operational reports to the Management.

• Highlight operational achievements, challenges, and areas for improvement.

• Act as a communication bridge between hospital management, staff, and patients.

8. Strategic & Business Support

• Support the implementation of hospital growth strategies, patient engagement, and community outreach initiatives.

• Contribute to decision-making on introduction of new services, and process improvements.

• Recommend ideas to improve efficiency, cost-effectiveness, and patient satisfaction.

• Salary Review: Yearly
• Festival Bonus: 2

• Other benefits as per company policy