Deputy Manager - Customer Service (Garments Accessories)
Job Description
Title: Deputy Manager - Customer Service (Garments Accessories)
Company Name: Epyllion Group
Vacancy: 01
Job Location: Narayanganj
Employment Status: Full-time
Educational Requirements:
∎ Graduation in Marketing/MBA major in Marketing from any reputed university.
Experience Requirements:
∎ 7 to 8 year(s)
∎ The applicants should have experience in the following area(s):
Customer Relationship Management, Customer Service Management
∎ The applicants should have experience in the following business area(s):
Garments Accessories, Packaging Industry
Job Responsibilities:
∎ Closely work with planning dept. for production & delivery;
∎ Monitor delivery to customer as per required date to meet OTD;
∎ Coordinate with planning in production schedule plan to ensure on time delivery;
∎ Monitoring production team to ensure on time delivery with required quality & quantity;
∎ Provide feedback to customers about their queries and complains;
∎ Work with MCD department by monitoring delivery schedule to ensure on time delivery as per customer requirement & to get pending challan from customer after goods delivery;
∎ Communicate with commercial team for commercial documentations, needed for delivery & closing;
∎ Maintain required database and prepare necessary reports;
∎ Involve and engage in projects, initiatives and events that is assigned by the management which is necessary for the greater well being of the organization, its business results and the happiness and well being of its stakeholders.
Additional Requirements:
∎ Age 32 to 36 years
∎ Must have working experience in customer service with large garments accessories company.
∎ Must have garments accessories market related knowledge.
∎ Excellent communication & presentation skill, time management skill, record management skill.
∎ Leadership and Team Building ability.
∎ Problem solving and quick decision making ability.
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Festival Bonus;
∎ Gratuity;
∎ Group Health & Life Insurance.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 18 Apr 2021
Company Information:
∎ 11 Apr 2021
∎ Epyllion Group
∎ Address : Corporate Office: NINAKABBO, Level: 12, 227/A, Tejgaon-Gulshan Link Road, Postal Code: 1208, Dhaka, Bangladesh.
∎ Web : www.epylliongroup.com
∎ Business : Textile, Garments, Garments Accessories, Washing, Printing, Real Estate, Retail Fashion-Sailor, Food & Beverage.
Category: Customer Support/Call Centre
: Interested candidates who are confident and have right experience are requested to send their details CV with 1 pp size color photograph to HR, Admin & CSR Department, Epyllion Group, Corporate Office (NINAKABBO), Level: 12, 227/A, Tejgaon-Gulshan Link Road, Tejgaon, Postal Code: 1208, Dhaka, Bangladesh. Contact No: 222294271, 222290679, 222287293, 222260231, 222280223, 222280207.
