Deputy Manager (Customer Care)
Job Description
Title: Deputy Manager (Customer Care)
Company Name: Green Life Hospital Ltd.
Vacancy: Not specific
Job Location: Dhaka (Dhanmondi)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor/ Masters Degree from any recognized University.
Experience Requirements:
∎ 3 to 5 year(s)
Job Responsibilities:
∎ Responsible for functioning of the Customer Care Department.
∎ Taking care of the hospitality provided for all the patients visiting OPD, Diagnostics and Admission Counters.
∎ Handles any query, complaint or any other situation that could not be handled by others in the department.
∎ Analyses the complaints received and informs the concerned department and reports to the higher authority.
∎ Participates in the decision making for the Front Office and OPD areas.
∎ Taking care of the logistics issues
∎ Ensuring the doctors comfortable working conditions in coordination with the OPD Patients Services.
∎ Attends the day to day feedback from Indoor Customer Care Executive who collects and analyses the patient satisfaction and take action on the issue wherever required.
∎ Handles any critical issues related to patient/guests feedback as and when required.
∎ Taking care of any of the miscellaneous issues as and when asked by the Management.
∎ Maintain open and professional relations with team members, promoting a strong team.
Additional Requirements:
∎ At least 3-5 year(s) experiences in a renowned hospital as same position.
Salary: Negotiable
Compensation & Other Benefits:
∎ As per GLHL policy
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 30 Oct 2022
Company Information:
∎ 17 Oct 2022
∎ Green Life Hospital Ltd.
Category: Customer Support/Call Centre
: Only short listed candidates will be notified. No need apply for smoker.
Source: bdjobs.com
Deadline Expired on 30th Oct 2022
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