Deputy Manager (Customer Care)

Job Description

Title: Deputy Manager (Customer Care)

Company Name: Green Life Hospital Ltd.

Vacancy: Not specific

Job Location: Dhaka (Dhanmondi)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor/ Masters Degree from any recognized University.

Experience Requirements:
∎ 3 to 5 year(s)

Job Responsibilities:
∎ Responsible for functioning of the Customer Care Department.
∎ Taking care of the hospitality provided for all the patients visiting OPD, Diagnostics and Admission Counters.
∎ Handles any query, complaint or any other situation that could not be handled by others in the department.
∎ Analyses the complaints received and informs the concerned department and reports to the higher authority.
∎ Participates in the decision making for the Front Office and OPD areas.
∎ Taking care of the logistics issues
∎ Ensuring the doctors comfortable working conditions in coordination with the OPD Patients Services.
∎ Attends the day to day feedback from Indoor Customer Care Executive who collects and analyses the patient satisfaction and take action on the issue wherever required.
∎ Handles any critical issues related to patient/guests feedback as and when required.
∎ Taking care of any of the miscellaneous issues as and when asked by the Management.
∎ Maintain open and professional relations with team members, promoting a strong team.

Additional Requirements:
∎ At least 3-5 year(s) experiences in a renowned hospital as same position.

Salary: Negotiable

Compensation & Other Benefits:
∎ As per GLHL policy

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 15 Sep 2022

Company Information:
∎ 3 Sep 2022
∎ Green Life Hospital Ltd.
∎ Address : House # 32, Road # Green Road (Bir Uttam KM Shafiullah Sarak), Dhanmondi, Dhaka-1205
∎ Web : www.greenlifehospital.com.bd

Category: Medical/Pharma

: Only short listed candidates will be notified. No need apply for smoker.