Deputy General Manager, Customer Service

Job Description

Title: Deputy General Manager, Customer Service

Company Name: building technology & ideas ltd.

Vacancy: 01

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Masters/ MBA from reputed university.

Experience Requirements:
∎ At least 15 year(s)
∎ The applicants should have experience in the following area(s): Customer Service

Job Responsibilities:
∎ Lead the whole Customer Service including Accounts Receivable, Post Hand over Service, Registration Department etc.
∎ Able to make strategy and implementation of the strategy accordingly.
∎ Work with aim to "win the customer's heart and zero customer dissatisfaction
∎ Able to achieve the quantitative goals

Additional Requirements:
∎ Age at least 38 years
∎ Very good command in English
∎ Able to make relationship with customer easily
∎ Able to solve the any critical issue independently
∎ Know the works process of Customer Service, Accounts Receivable, Post hand Over Service, Registration etc.

Salary: Negotiable

Compensation & Other Benefits:
∎ Salary Review: Yearly based on performance
∎ Festival Bonus: 2(Yearly)
∎ Earn leave encashment.
∎ Gratuity Scheme
∎ Mobile allowance
∎ Welfare Fund
∎ Weekly holiday as per Government & bti calendar.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 27 May 2021

Company Information:
∎ 19 May 2021
∎ building technology & ideas ltd.
∎ Address : Celebration Point, Road: 113/A, Plot: 3 & 5, Gulshan, Dhaka 1212
∎ Web : www.btibd.com
∎ Business : bti is a pioneering and leading company in the real estate industry of Bangladesh established in 1984. It is the founder member of REHAB with membership number 001 and is also the first ISO certified company in Bangladesh for "Design and Construction of buildings".

Category: Customer Support/Call Centre