Department Head, Customer Support
Job Description
Title: Department Head, Customer Support
Company Name: Gadget Gear
Vacancy: 01
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline, Masters degree in any discipline
∎ Skills Required: Call Centre Supervision/ Management, Good communication skills, Leadership, MICROSOFT OFFICE
Experience Requirements:
∎ 2 to 3 year(s)
∎ The applicants should have experience in the following area(s):
Call Centre Supervision/ Management
Job Responsibilities:
∎ Supervise day-to-day operations in the customer service department.
∎ Respond to customer service issues in a timely manner.
∎ Create effective customer service procedures, policies, and standards.
∎ Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
∎ Implement an effective customer loyalty program.
∎ Maintain accurate records and document all customer service activities and discussions.
∎ Assess service statistics and prepare detailed reports on your findings.
∎ Train new customer service agents.
∎ Manage the approved budget of the customer service department.
∎ Stay informed on the latest industry techniques and methods.
∎ Prepare monthly KPI and quality assurance report.
∎ Insuring adequate training on new device and technology.
Salary: Negotiable
Compensation & Other Benefits:
∎ Lunch Facilities: Full Subsidize
Application Deadline: June 19, 2020
Company Information:
∎ Gadget & Gear
∎ Address : Suit No. C&D, 14th Floor, Tower 2, Police Plaza Concord, Gulshan 1 Dhaka- 1212, Bangladesh
∎ Business : G&G is the only multi-branded retail chain outlets of Smartphones, Premium Accessories and also Apple Authorized Reseller having 16 outlets in Dhaka City.
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 19th Jun 2020
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