Job Description
Title: Customer Support and Social Media Representative
Company Name: Gadget & Gear
Vacancy: 2
Age: 20 to 28 years
Location: Dhaka (GULSHAN 1)
Salary: Tk. 15000 - 17000 (Monthly)
Experience:
∎ 1 to 2 years
∎ The applicants should have experience in the following business area(s):Call Center, E-commerce
∎ Freshers are also encouraged to apply.
Published: 29 Aug 2024
Education:
∎ Bachelor/Honors
Requirements:
Additional Requirements:
∎ Age 20 to 28 years
Responsibilities & Context:
∎ Manage and maintain various social media channels, including Facebook, Instagram, WhatsApp, etc.
∎ Possess in-depth knowledge of our products and provide solutions to customers' queries related to product features through calls and social media channels.
∎ Handle inbound and outbound calls with professionalism and courtesy.
∎ Conduct quality checks on orders and confirmations via phone calls.
∎ Follow up on any issues related to IR.
∎ Engage in live chat with customers to address their concerns and provide support.
∎ Conduct retention and feedback calls to ensure customer satisfaction and identify areas for improvement.
∎ Manage and maintain various social media channels, including Facebook, Instagram, WhatsApp, etc.
∎ Possess in-depth knowledge of our products and provide solutions to customers' queries related to product features through calls and social media channels.
∎ Handle inbound and outbound calls with professionalism and courtesy.
∎ Conduct quality checks on orders and confirmations via phone calls.
∎ Follow up on any issues related to IR.
∎ Engage in live chat with customers to address their concerns and provide support.
∎ Conduct retention and feedback calls to ensure customer satisfaction and identify areas for improvement.
Skills & Expertise:
Compensation & Other Benefits:
∎ Lunch Facilities: Partially Subsidize
∎ Festival Bonus: 2
Employment Status: Full Time
Job Location: Dhaka (GULSHAN 1)
Apply Procedure:
Email your CV:
∎ Send your CV to the given email [email protected] or Email your CV from My Bdjobs account
Company Information:
∎ Gadget & Gear
∎ Suit No. C&D, 14th Floor, Tower 2, Police Plaza Concord, Gulshan 1 Dhaka- 1212, Bangladesh
∎ G&G is the only multi-branded retail chain outlets of Smartphones, Premium Accessories and also Apple Authorized Reseller having 25 outlets in Dhaka City.
Address::
∎ Suit No. C&D, 14th Floor, Tower 2, Police Plaza Concord, Gulshan 1 Dhaka- 1212, Bangladesh
∎ G&G is the only multi-branded retail chain outlets of Smartphones, Premium Accessories and also Apple Authorized Reseller having 25 outlets in Dhaka City.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 31 Aug 2024
Category: Customer Support/Call Centre
