Customer Support Representative

Job Description

Title: Customer Support Representative

Company Name: American Center of Regenerative Health and Research

Vacancy: 02

Job Location: Dhaka (Adabor, Dhanmondi, Hazaribagh, Kalabagan, Mohammadpur, New Market TSO, Shankar)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ B.pharm (Hon's) degree holders will be given preference.
∎ Training/Trade Course: survey,call center
∎ Skills Required: Sales & Marketing

Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s): Call Center, Call Center Agent, Hospital Call Center, Survey, Surveying
∎ The applicants should have experience in the following business area(s): Clinic, Hospital

Job Responsibilities:
∎ Answer inbound from customers/patients who want to know about our services
∎ Provide right information to customers in professional tone & attitude, and redirect to other employees where appropriate
∎ Prepare patient appointments and maintain appointment schedule
∎ Make outbound calls to coordinate patient appointment schedules
∎ Conduct outbound calls for surveying past patients on health updates
∎ Manage and resolve customer complaints, escalate when necessary
∎ Keep records of calls and note useful information.
∎ Other duties as needed by management

Additional Requirements:
∎ Age 20 to 33 years
∎ Both males and females are allowed to apply
∎ Minimum 6 months in a Call Center / Customer Support Role
∎ Experience in surveying will be given preference
∎ Proper pronunciation in Bengali.
∎ Customer Friendly Voice
∎ Good knowledge of MS Word, MS Excel, Google Docs and Google Spreadsheets
∎ Excellent communication and interpersonal skills, and organizational skills
∎ Cool-temper and ability to handle negative behavior from client with positive attitude.
∎ Outstanding negotiation skills with the ability to resolve issues and address complaints.
∎ Must be able to multi-task and work under pressure when needed
∎ Excellent interpersonal, written, and oral communication skills.
∎ Person with disability are encouraged to apply

Salary: Tk. 10000 - 15000 (Monthly)

Compensation & Other Benefits:
∎ Performance bonus
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 15 Nov 2022

Company Information:
∎ 17 Oct 2022
∎ American Center of Regenerative Health and Research
∎ Address : Razzaque Villa, House: 8/A/KA, 5th Floor, Road No: 13 (New), Dhanmondi

Category: Medical/Pharma

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