Customer Support Officer (E-commerce)

Job Description

Title: Customer Support Officer (E-commerce)

Company Name: Shurjomukhi Limited

Vacancy: 02

Job Location: Dhaka (Mohakhali)

Employment Status: Part-time

Educational Requirements:
∎ Minimum graduation/ hon's completed.
∎ Strong communication skill (Fluent in Bangla / English writing)

Job Responsibilities:
∎ Maintaining both verbal & mail communication with customers.
∎ Answering incoming calls from customers, taking inquiries, handling complaints, troubleshooting problems and providing information.
∎ Follow up customers calls.
∎ Tele-Marketing
∎ All other activities assigned by management.

Additional Requirements:
∎ Age 20 to 35 years
∎ Both males and females are allowed to apply
∎ Very good English typing skill.
∎ Proficient in basic computer applications (i.e. Microsoft Office, excel).
∎ Should have excellent interpersonal & communication skill
∎ Should be keen to learn, Well-disciplined and well mannered.
∎ Ready to work on flexible hours as directed by the Management.

Salary: Negotiable

Compensation & Other Benefits:
∎ Day Shift / Night Shift for customer support
∎ Festive Bonus (Conditions Apply)
∎ Flexible working hour,
∎ Option to work from home

Application Deadline: October 20, 2019

Company Information:
∎ Shurjomukhi Limited
∎ Address : H # 320 (6th Floor), R # 21, Mohakhali DOHS, Dhaka-1206
∎ Web : www.shurjomukhi.com.bd
∎ Business : ICT & fintech company

Category: Customer Support/Call Centre