Job Description
Title: Customer Support Manager
Company Name: Optimal Pharmacy
Vacancy: 15
Job Location: Dhaka
Employment Status: Full-time, Part-time
Educational Requirements:
∎ SSC
∎ /HSC/Bachelor degree in any discipline.
∎ /Fresher and Running Students Apply Allowed.
Job Responsibilities:
∎ To present the services of our organization appropriately to the clients. Preparation of various reports etc.
∎ Receiving inbound/outbound phone calls.
∎ Provide excellent customer service and give precise information to the customer ensuring customer satisfaction.
∎ Identify customer needs, clarify information and provide solution to customer queries
∎ Manage social media queries.
∎ Process confirm order for internal invoice.
∎ Perform every call actively to solve Clint's problem.
∎ Refer unsolved customer grievances to designated person for further investigation
∎ Obtain and examine all relevant information in order to assess validity of complains and to determine possible cause.
∎ Report and coordinate to team leader.
∎ Maintain strong collaboration with other departments.
Additional Requirements:
∎ Age 18 to 30 years
∎ Both males and females are allowed to apply
Salary: Tk. 10000 - 20000 (Monthly)
Compensation & Other Benefits:
∎ T/A, Mobile bill, Medical allowance, Performance bonus
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Per Company policy
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 27 Dec 2023
Company Information:
∎ 20 Dec 2023
∎ Optimal Pharmacy
∎ Business : Optimal Pharmacy is not just your local pharmacy. Founded to provide help and support to our patient community. We strive to help in any way we can. We offer support to problematic prescriptions that require Prior Authorization.
Category: Customer Support/Call Centre
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