Customer Service Representative

Job Description

Title: Customer Service Representative

Company Name: Optimal Pharmacy

Vacancy: 7

Job Location: Dhaka

Employment Status: Full-time, Part-time

Educational Requirements:
∎ HSC
∎ / Bachelor degree in any discipline

Job Responsibilities:
∎ Identify customers' needs, clarify information and provide solutions and/or alternatives.
∎ Quick response to customer inquiries and requests.
∎ Communicate with customers in an informative manner, in keeping with the brand's voice and tone.
∎ Respond to customer inquiries on our Facebook and social media platforms on a regular basis.
∎ Keep records of all conversations in the database in a comprehensive way.
∎ Manage large amounts of inbound and outbound calls in a timely manner.
∎ Prepare & submit a daily reports on incoming and outgoing call.
∎ Deliver extraordinary customer care by responding to questions concerning customer concerns.
∎ Consult with Customers while they share their handset problems through vivo Feedback APP and provide a proper solution.
∎ Survey on selected handset models and provide the report as per requirement from factory.
∎ Suggesting to customer's problems/product appearances/major complaints and providing quality feedback issues through.

Additional Requirements:
∎ Age 18 to 28 years
∎ Both males and females are allowed to apply

Salary: Negotiable

Compensation & Other Benefits:
∎ T/A, Mobile bill, Medical allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 10 Dec 2022

Company Information:
∎ 20 Nov 2022
∎ Optimal Pharmacy
∎ Business : Optimal Pharmacy is not just your local pharmacy. Founded to provide help and support to our patient community. We strive to help in any way we can. We offer support to problematic prescriptions that require Prior Authorization.

Category: Customer Support/Call Centre

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