Customer Support Executive (UK based IT Company)
Job Description
Title: Customer Support Executive (UK based IT Company)
Company Name: Faith IT
Vacancy: 5
Job Location: Sylhet (Sylhet Sadar)
Employment Status: Full-time
Educational Requirements:
∎ Skills Required: Customer Relationship Management (CRM), Customer Service, Customer Support/ Client Service, Excellent in Operating Computer, Fluent in speaking English, High Level of Written and Spoken English
Job Context:
∎ Working Time: (Physically At Office) BD time 9:00 pm - 5:00 am (5 days a week)
∎ *
∎ [Please don`t apply, if you are not fluent in English. We expect high-level English-speaking skills from our candidates.]
Job Responsibilities:
∎ Inbound and Outbound teleservice.
∎ Answer inbound calls and respond to customer inquiries promptly.
∎ Identify and assess customers' needs and purchase behavior.
∎ Provide accurate information about our services.
∎ Troubleshoot and resolve customer issues and complaints.
∎ Ensure customer satisfaction by providing exceptional customer service.
∎ Update customer records and maintain accurate data in our database.
∎ Provide the right information to customers in a professional tone & attitude.
∎ Listen to & handle customer queries about products & services effectively.
∎ Follow-up customer calls where necessary.
∎ Completing tasks under seniors' supervision.
∎ Strong written and verbal communication skills, as well as the ability to effectively collaborate with senior management and colleagues.
∎ Adhere to company policies and procedures.
Additional Requirements:
∎ Only males are allowed to apply
∎ Must have excellent fluency in speaking English.
∎ IELTS holder 7+ or experience in the UK is preferred.
∎ Must be computer literate (Good browsing skills and High-typing speed preferable).
∎ Applicants must stay in Sylhet.
∎ Must have customer-convincing skills.
∎ Must have a long-term career plan with us.
∎ Strong interpersonal and communication skills with a positive, Self-reliant, and service-oriented attitude.
∎ Team Player (Examples of prior team activities will be well considered).
∎ Experience in Customer Support or Sales related fields is preferable.
∎ Excellent time management skills.
∎ Adaptive and a quick learner.
∎ Multitasking and problem-solving capabilities.
Salary: Tk. 15000 - 20000 (Monthly)
Compensation & Other Benefits:
∎ Weekly 2 holidays
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Free Training
∎ Attractive Salary Structure and Increments
∎ Festival Bonus Twice a Year
∎ Indoor Gaming, Travelling, and Refreshment Facilities
∎ Friendly Working Environment
∎ Tea, Coffee, and Snacks Facilities
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 10 Aug 2023
Company Information:
∎ 7 Aug 2023
∎ Faith IT
∎ Address : Alibag Tower, 2nd-3rd floor, Naiorpool, Sylhet.
∎ Web : www.faithit.io
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 10th Aug 2023
Similar Jobs
International Call Center Executive ( Night Shift )
Executive - Group Service
Officer/Sr. Officer (Customer Service)
Manager- Ocean Freight
Sr. Office Executive (Sales & Marketing)
International Call Center Agent (Night Shift)
কাস্টমার কেয়ারএক্সিকিউটিভ
Tele Marketing Executive
Call Center Executive
Customer Relationship Officer
Officer (Call Center)
Executive/ Sr Executive: Front Office and Customer Management
Telesales Manager / Assistant Manager
Guest Service Executive (Call Centre)
Executive, Program Service Delivery (PSD)
Call Center Executive
Customer Service Executive
Customer Support Executive Through Facebook ( Meta ) (Facebook Moderator) (Work From Office)
Client Support Executive (International Project)
Customer Support and Sales Officer
Call Center Manager (For UK Customer)
Customer Service Officer
TELEMARKETING REPRESENTATIVE
Customer Care Executive (Female)
Crewing Executive
Executive - Telemarketing
Agent - Prescription Reader
Call Center Agent (Night Shift) - English
Executive, Customer Service
Customer Service Officer
Executive( Customer Care Service)
Officer, CIC
Female Counsellor
Patient Relationship Officer (For Rajshahi)
Project Coordinator for Telemarketing [International Campaign]
কাস্টমার কেয়ার এক্সিকিউটিভ (ফিমেল)
Tele Sales Executive
Executive (Customer Support and Transcription)
Office Executive - Night Shift
Executive (Female)
Facebook Group