Customer Support Executive

Job Description

Title: Customer Support Executive

Company Name: MoveOn Technologies

Vacancy: 03

Job Location: Dhaka (Mirpur)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ E-commerce background will get preference.

Experience Requirements:
∎ At most 1 year(s)
∎ The applicants should have experience in the following area(s): Customer Support
∎ Freshers are also encouraged to apply.

Job Context:
∎ We are MoveOn Technologies Ltd, the parent company of Ali2BD. Ali2BD, a rapidly growing E-commerce company requires the services of competent, result oriented customer support Executive, who is comfortable with managing incoming calls and customer service inquiries through facebook messages and chatwoot.
∎ Ali2BD is an E-commerce platform which provides Point of Sale, B2B and B2C service, Online Ordering, global shipment service, Inventory Management and more. We are on a mission to disrupt the market of old, slow, expensive systems and bring innovative products to customers in Bangladesh.

Job Responsibilities:
∎ Acknowledging and resolving customer complaints, Responding promptly to customer inquiries.
∎ Managing incoming calls and customer service inquiries through facebook messages.
∎ Generating sales leads that develop into new customers.
∎ Identifying and assessing customers' needs to achieve customer satisfaction.
∎ Required to answer inquiries, resolve complaints and provide information.
∎ Must be patient and humble.
∎ Build sustainable relationships and trust with customer accounts through open and interactive communication.
∎ Strong phone contact handling skills and active listening.
∎ E-commerce background will get preference.
∎ Both Bangla & English typing skills are required.
∎ Resolving customer complaints quickly and efficiently.
∎ Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Additional Requirements:
∎ Age 22 to 35 years
∎ Both males and females are allowed to apply
∎ Good organizational skills.
∎ Ability to handle consumers with patience and politeness.
∎ 6 month relevant work experience in Customer support will get preference.

Salary: Tk. 10000 - 16000 (Monthly)

Compensation & Other Benefits:
∎ Performance bonus
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 25 Jan 2023

Company Information:
∎ 11 Jan 2023
∎ MoveOn Technologies
∎ Address : Avenue - 09, Road - 09, House - 1020, Mirpur DOHS, Pallabi, Dhaka, 1216.
∎ Web : https://moveon.com.bd/
∎ Business : MoveOn.com.bd is an experienced cross-border wholesale shopping, shipping, Cargo & Freight forwarding Company. It`s a promising top notch cross-border E -Commerce service determined to deliver quality products at wholesale price to every customer`s doorstep.

Run by a team of E-commerce industry experts, we are determined to deliver the best mixture of quality product and service experience never seen before at a wholesale price.


Category: Customer Support/Call Centre

: