Customer Support Associate, Service Assurance

Job Description

Title: Customer Support Associate, Service Assurance

Company Name: SSL Wireless

Vacancy: 4

Job Location: Dhaka

Employment Status: Contractual

Educational Requirements:

Experience Requirements:
∎ 1 to 2 year(s)
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Ready to perform roster-based duty as per policy.
∎ On time reporting at office for log in to call & another necessary panel.
∎ Ready for anytime incoming call according to shift.
∎ Communication with customer should be smart, local accent free, correct pronunciation of every word.
∎ Tone should be polite, clear & confident.
∎ Need to be enough patient to handle customer
∎ Correct information exchange to customer
∎ Ensure card & PII security, do not note/store/log that info anywhere.
∎ Ensure ticketing system for each call with proper categorization
∎ Email to concern department as per customer request for any service/ issue according to necessity. Also follow up those emails which need to share solution feedback to customer.
∎ Check necessary panel while providing service to customer
∎ Maintain service-related service relevant log as per necessity
∎ Perform outbound call as per requirement.
∎ Call back customer to share necessary feedback
∎ Check Regular email for service relevant update & to know latest offer information.
∎ Check Regular QA feedback email which is send by their supervisor
∎ Information update share to next shift colleague before leaving the station.
∎ Perform monthly quiz to improve their knowledge & ensure proper service.
∎ For any emergency/ exception service related issue, inform shift supervisor immediately.
∎ Responsible & respectful to service and to abide senior’s/company instruction/ advice.
∎ Maintain a healthy team bonding among the peer as well as with senior.

Additional Requirements:
∎ Age 18 to 30 years

Salary: Negotiable

Job Source: Online Job Posting.

Application Deadline: 30 Nov 2023

Company Information:
∎ 20 Nov 2023
∎ SSL Wireless
∎ Address : 93 B, New Eskaton Road, Dhaka - 1000
∎ Business : Software Shop Limited (SSL Wireless) is one of the leading Software Development, ITES, and Fintech companies in Bangladesh, which has been awarded with ISO 27001:2013 certification. SSL is an associated company of one of the biggest garments exporting groups in Bangladesh, Concorde Garments Group. SSL provides Messaging Solutions, VAS, Virtual Recharge, Online Bill Payments, e-Commerce Solutions, Payment Services, Website & App Development, Salesforce Tracking, Enterprise Solutions, Digital Banking Solution, Digital Wallet, Card-on-File, Cyber Security, Digital Marketing and Customized Software Development Solution to 90+ Banks & FIs, 2000+ Corporates, 6 Utility companies, different Government agencies, NGOs and SMEs. SSL is the largest TV, Radio, Media & Online News Channel aggregator. SSL is also the first & the largest Online Payment Aggregator of Bangladesh having 3500+ e-Commerce merchants under coverage through its PSO licensed and PCI DSS certified Payment Gateway platform SSLCOMMERZ.
At SSL, everyone has a very open and clear mindset and is always trying to find innovative solutions to make a better utilization of the available technology. The people at SSL are well aware about their specific duty towards the society and the industry. This advantage along with the precise understanding of the local market lets SSL Wireless to serve its customers with the appropriate solutions and services.

Category: Customer Support/Call Centre



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