Customer Services Executive

Job Description

Title: Customer Services Executive

Company Name: Rishona International Ltd

Vacancy: Not specific

Job Location: Dhaka (Banglamotor)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Business Administration (BBA) in Marketing

Experience Requirements:
∎ At least 2 year(s)

Job Responsibilities:
∎ There are several duties, tasks, and responsibilities associated with the position of customer service executive, the major ones are shown in the job description example below:
∎ Answer phone calls in a more professional manner and provide information about products and services as required by the callers
∎ They are responsible for taking or cancelling orders, and obtaining details of customer complaints
∎ Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments
∎ Render administrative support to other customer care team members when the need arises, or as instructed
∎ Follow up customers and their complaints; ensuring that customer's requests are attended to accordingly
∎ Manage a team of customer service representatives in dealing with complaints and inquiries. This will depend on the size of the company
∎ Encourage and motivate team members for continuance of quality service delivery
∎ Social media live advertisement about company products & services

Additional Requirements:
∎ Age at most 35 years
∎ Only females are allowed to apply

Salary: Tk. 15000 (Monthly)

Compensation & Other Benefits:
∎ Mobile bill
∎ Salary Review: Yearly
∎ Festival Bonus: 1

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 23 Dec 2022

Company Information:
∎ 23 Nov 2022
∎ Rishona International Ltd
∎ Address : Rasul View Tower 65 Mymensingh Lane, Bangla Motor, Dhaka.

Category: Customer Support/Call Centre

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