Customer Services Executive
Job Description
Title: Customer Services Executive
Company Name: Bproperty.com
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ At least graduate from reputed public / private universities in Bangladesh
Experience Requirements:
∎ 1 to 2 year(s)
∎ The applicants should have experience in the following area(s):
Customer Care, Customer Relationship Management (CRM), Customer Service
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Deliver extraordinary customer care by responding to questions concerning customer accounts for different Bproperty's services spanning across Consumer segment & Corporate segment in a fast paced, structured customer care environment.
∎ Process card applications in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling.
∎ Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times
∎ Grow and nurture customer relationships on every interaction that results in measurable Customer value
∎ Document necessary account information and offer custom solutions that benefit the customer.
∎ Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
∎ Balance customer interests with the interests of Bproperty.
∎ Deliver Employees, Customers and Shareholder metrics as per goals
∎ Resolve all customer queries and follow established problem ticket recording procedures as appropriate.
∎ Gather relevant information from customers as required and update it accurately to facilitate the decision making process.
Additional Requirements:
∎ Age 22 to 30 years
∎ Both males and females are allowed to apply
∎ Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment.
∎ Strong written and verbal communication.
∎ Analytical mind & attention to detail.
∎ Knowledge of E-commerce industry is preferred but not mandatory.
∎ Demonstrated consultative experience, ability to influence, resourceful.
∎ Smart in communication
∎ Good in Handling Phone calls.
∎ Proactive
Salary: Tk. 18000 - 20000 (Monthly)
Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Very fast career growth.
∎ Outstanding working environment.
∎ Attractive compensation package
Application Deadline: 14 Aug 2020
Company Information:
∎ 15 Jul 2020
∎ Bproperty.com
∎ Address : Lotus Kamal Tower - 02 (Level 12), Plot: 59 & 61, Gulshan South Avenue, Gulshan 1,Dhaka 1212
∎ Web : www.bproperty.com
∎ Business : Real estate property business through online & offline.
Category: Customer Support/Call Centre
Read Before Apply: Only short listed candidates will be called for initial interview; If you think you have the required qualification & aptitude
Source: bdjobs.com
Deadline Expired on 14th Aug 2020
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