Customer Services Executive

Job Description

Title: Customer Services Executive

Company Name: Bproperty.com

Vacancy: Not specific

Job Location: Dhaka Division

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ At least graduate from reputed public / private universities in Bangladesh

Experience Requirements:
∎ 1 to 2 year(s)
∎ The applicants should have experience in the following area(s): Customer Care, Customer Relationship Management (CRM), Customer Service
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Deliver extraordinary customer care by responding to questions concerning customer accounts for different Bproperty's services spanning across Consumer segment & Corporate segment in a fast paced, structured customer care environment.
∎ Process card applications in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling.
∎ Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times
∎ Grow and nurture customer relationships on every interaction that results in measurable Customer value
∎ Document necessary account information and offer custom solutions that benefit the customer.
∎ Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
∎ Balance customer interests with the interests of Bproperty.
∎ Deliver Employees, Customers and Shareholder metrics as per goals
∎ Resolve all customer queries and follow established problem ticket recording procedures as appropriate.
∎ Gather relevant information from customers as required and update it accurately to facilitate the decision making process.

Additional Requirements:
∎ Age 22 to 30 years
∎ Only females are allowed to apply
∎ Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment.
∎ Strong written and verbal communication.
∎ Analytical mind & attention to detail.
∎ Knowledge of E-commerce industry is preferred but not mandatory.
∎ Demonstrated consultative experience, ability to influence, resourceful.
∎ Smart in communication
∎ Good in Handling Phone calls.
∎ Proactive

Salary: Tk. 18000 - 20000 (Monthly)

Compensation & Other Benefits:
∎ Weekly 2 holidays
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Very fast career growth.
∎ Outstanding working environment.
∎ Attractive compensation package

Application Deadline: July 6, 2020

Company Information:
∎ Bproperty.com
∎ Address : Lotus Kamal Tower - 02 (Level 12), Plot: 59 & 61, Gulshan South Avenue, Gulshan 1,Dhaka 1212
∎ Web : www.bproperty.com
∎ Business : Real estate property business through online & offline.

Category: Customer Support/Call Centre

Read Before Apply: Only short listed candidates will be called for initial interview. If you think you have the required qualification & aptitude