Customer Service/Front Desk officer (Female)

Job Description

Title: Customer Service/Front Desk officer (Female)

Company Name: IECC Ltd.

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ At least Graduation from any subjects from a reputed University

Job Responsibilities:
∎ We are looking for a Customer Service Coordinator that will be the liaison between current its current and potential customers. The successful candidate will be able to accept ownership for effectively solving, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
∎ Manage large amounts of inbound and outbound calls in a timely manner
∎ Follow up communication when universities/ event is taking place
∎ Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
∎ Seize opportunities to upsell products when they arise
∎ Build sustainable relationships and engage customers by taking the extra mile
∎ Keep records of all conversations in our database in a comprehensible way
∎ Meet personal/team qualitative and quantitative targets
∎ Enter new client data, update the data of existing clients and file the corresponding paperwork

Additional Requirements:
∎ Only females are allowed to apply
∎ The applicants should have experience in the following business area(s): Consulting Firms
∎ Previous experience in a customer support role
∎ Track record of achieving quota
∎ Strong phone and verbal communication skills along with active listening
∎ Familiarity with CRM systems and practices
∎ Customer focus and adaptability to different personality types
∎ Ability to multi-task, set priorities and manage time effectively
∎ Ability to gather and analyze statistical data and generate reports.

Salary:
∎ Attractive Package (Negotiable)

Compensation & Other Benefits:
∎ High Salary and benefits will be provided for deserving candidates

Application Deadline: November 5, 2019

Company Information:
∎ IECC Ltd.
∎ Business : IECC Limited is an UK registered one of the biggest Education agent in Bangladesh operating since 2004. Currently IECC is recruiting students for UK, Australia, USA and Canada from it`s offices in Bangladesh and UK.

Category: Secretary/Receptionist