Customer Service Specialist
Job Description
Title: Customer Service Specialist
Company Name: Apex DMIT
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Graduate from any discipline
Job Context:
∎ Timing 7 pm to 4 am (night shift)
∎ Location on Site at Nikunja Office
∎ POSITION SUMMARY: This position is responsible for consistently delivering accurate presentations to Apex DMIT clients, achieving defined performance targets and maintaining a high level of client satisfaction with compliance.
Job Responsibilities:
∎ The essential functions include but are not limited to the following:
∎ Effectively deliver required performance targets.
∎ present the framework of our service to Apex DMIT clients consistently and accurately maintaining
∎ compliance.
∎ Maintain impeccable client satisfaction.
∎ Adhere to company work hours punctually.
∎ Keep current on company information and material.
∎ Keep current on company's marketing strategies.
∎ Be an Apex DMIT flag bearer on and off the job.
∎ Attend and actively participate in all team meetings, and workshops/trainings.
∎ set and review performance goals daily, weekly, monthly and annually.
Additional Requirements:
∎ Fresh graduates or experienced professionals can also apply.
∎ Qualifications (Knowledge, Skills, And Abilities)
∎ To perform this job successfully, an individual must be able to perform each essential duty
∎ satisfactorily. The requirements listed below are representative of the knowledge, skills and/or
∎ abilities necessary to perform these duties successfully. Reasonable accommodations may be
∎ made to enable individuals with disabilities to perform the essential functions of the position.
∎ positive and enthusiastic attitude
∎ Problem solving mindset
∎ Excellent English verbal and written communication skills
∎ Active listening skills
∎ Able to work independently as well as a team player
∎ Knowledge and application of techniques such as: building rapport, needs/values evaluation,
∎ persuasion, negotiation, closing a deal, etc.
∎ Presents oneself as a professional role model
Salary:
∎ 3 months training at BDT 15K per month
BDT 25K once candidate qualifies
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 20 Apr 2021
Company Information:
∎ 25 Mar 2021
∎ Apex DMIT
Category: Customer Support/Call Centre
: Note: Candidates who applied before need not apply again
Source: bdjobs.com
Deadline Expired on 20th Apr 2021
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