Customer Service
Job Description
Title: Customer Service
Company Name: Royal Capital Ltd.
Vacancy: Not specific
Job Location: Dhaka (Motijheel)
Employment Status: Full-time
Educational Requirements:
∎ Graduate in any discipline/major
Job Responsibilities:
∎ Managing incoming calls and customer service inquiries.
∎ Handle customer complaints, provide appropriate, solutions and alternative with in the time limit; follow up to ensure resolution.
∎ Dealing with clients and collect customer information by answering telephone calls; interviewing clients; verifying information to provide highest quality of service to the customers over the phone.
∎ Promptly responding to client's queries efficiently & effectively.
∎ Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
∎ To handle customers in a professional manner.
∎ Identifying and assessing customers' needs to achieve satisfaction.
∎ Provide accurate, valid and complete information by using the right methods/tools.
Additional Requirements:
∎ Age limit: not more than 30 years.
∎ Fluency in Bengali and English Speaking and Writing
∎ Good communication skills
∎ Strong personality and able to work under pressure
∎ Strong verbal & written communication, phone skills, listening, chatting, social media, Data entry skills, Customer focused, Attention to detail, Professionalism
∎ Familiar in using PC (good typing speed both in English and Bangla)
∎ Familiarity with CRM systems and practices.
Salary:
∎ Negotiable
∎ As per company policy; a generous compensation package may be offered to candidates with exceptional profile
Compensation & Other Benefits:
∎ As per company rules.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 22 Jan 2022
Company Information:
∎ 13 Jan 2022
∎ Royal Capital Ltd.
∎ Address : Ittefaq Bhaban (2nd Floor), 1, R. K. Mission Road, Dhaka-1203, Bangladesh
∎ Web : www.rclbd.co
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 22nd Jan 2022
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