Job Description
Title: Customer Service Representative
Company Name: SF Express International
Vacancy: 6
Location: Dhaka (Khilkhet)
Salary: Tk. 15000 - 25000 (Monthly)
Published: 1 Jan 2025
Responsibilities & Context:
∎ Provide excellent customer service by handling inquiries regarding international shipments, tracking, delivery times, and customs procedures.
∎ Respond to customer inquiries via phone, email, or live chat, ensuring timely and accurate information.
∎ Assist customers with order placement, cancellations, and returns.
∎ Track shipments and provide updates to customers regarding delivery status.
∎ Resolve customer complaints and issues efficiently, escalating when necessary.
∎ Coordinate with international courier partners and internal teams to ensure seamless delivery.
∎ Ensure customer satisfaction by providing personalized solutions.
∎ Maintain up-to-date knowledge of international shipping regulations, tariffs, and service offerings.
∎ Keep accurate records of customer interactions and transactions.
∎ Contribute to improving internal processes to enhance customer experience.
∎ Knowing about international express and freight forwarding gives you an advantage in getting a job.
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Female
Job Location: Dhaka (Khilkhet)
Company Information:
∎ SF Express International
∎ House- 8, Road- 3C, Nikunja- 1, Khilkhet, Dhaka- 1229
∎ https://www.sf-international.com
Address::
∎ House- 8, Road- 3C, Nikunja- 1, Khilkhet, Dhaka- 1229
∎ https://www.sf-international.com
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 31 Jan 2025
Category: Customer Support/Call Centre
