Customer Service Representative (Call and Social Media)
Job Description
Title: Customer Service Representative (Call and Social Media)
Company Name: Gadget & Gear
Vacancy: Not specific
Job Location: Dhaka (GULSHAN 1)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Business Administration (BBA)
Experience Requirements:
∎ 1 to 2 year(s)
Job Responsibilities:
∎ Manage and maintain various social media channels, including Facebook, Instagram, WhatsApp, etc.
∎ Possess in-depth knowledge of our products and provide solutions to customers' queries related to product features through calls and social media channels.
∎ Handle inbound and outbound calls with professionalism and courtesy.
∎ Conduct quality checks on orders and confirmations via phone calls.
∎ Follow up on any issues related to IR.
∎ Engage in live chat with customers to address their concerns and provide support.
∎ Conduct retention and feedback calls to ensure customer satisfaction and identify areas for improvement.
Additional Requirements:
∎ Age 23 to 33 years
∎ Both males and females are allowed to apply
Salary: Negotiable
Compensation & Other Benefits:
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Skills Required:
∎ Proficiency in Microsoft Office and customer service software.
∎ Outstanding written and verbal communication skills.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 14 Jul 2023
Company Information:
∎ 14 Jun 2023
∎ Gadget & Gear
∎ Address : Suit No. C&D, 14th Floor, Tower 2, Police Plaza Concord, Gulshan 1 Dhaka- 1212, Bangladesh
∎ Web : https://gadgetandgear.com/
∎ Business : G&G is the only multi-branded retail chain outlets of Smartphones, Premium Accessories and also Apple Authorized Reseller having 25 outlets in Dhaka City.
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 14th Jul 2023
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