Job Description

Title: Customer Service Representative

Company Name: Beauty Booth Bangladesh

Vacancy: Not specific

Job Location: Dhaka (Malibag Chowdhuripara)

Employment Status: Full-time

Educational Requirements:
∎ HSC, Bachelor degree in any discipline

Experience Requirements:
∎ 1 to 5 year(s)

Job Responsibilities:
∎ Interact with customers via phone, email, and live chat, addressing their inquiries, concerns, and complaints effectively and efficiently.
∎ Provide accurate and up-to-date information about our products and services to customers.
∎ Process orders, returns, and exchanges promptly and accurately.
∎ Escalate complex issues to the appropriate departments for resolution and follow up to ensure timely resolution.
∎ Keep records of customer interactions, transactions, comments, and complaints for future reference.
∎ Proactively identify and recommend improvements to enhance the customer experience.
∎ Assist in troubleshooting and resolving technical issues experienced by customers.
∎ Collaborate with other departments, such as Sales and Technical Support, to resolve customer issues and provide comprehensive solutions.
∎ Strive to meet and exceed individual and team performance targets and customer satisfaction goals.
∎ Stay updated on product knowledge and company policies to provide accurate information to customers.

Additional Requirements:
∎ Age 20 to 32 years
∎ Both males and females are allowed to apply
∎ High school diploma or equivalent; additional education or certification in customer service is a plus.
∎ Proven experience in a customer service role, preferably in a fast-paced environment.
∎ Excellent verbal and written communication skills.
∎ Proficient in using customer service software, CRM systems, and other relevant tools.
∎ Strong problem-solving and decision-making abilities.
∎ Ability to multitask, prioritize, and manage time effectively.
∎ Empathetic and patient with a customer-focused approach.
∎ Ability to work independently and collaboratively within a team.
∎ Flexibility to work in shifts, including evenings, weekends, and holidays, if required.

Salary: Tk. 8000 - 15000 (Monthly)

Compensation & Other Benefits:
∎ Tour allowance
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 31 Oct 2023

Company Information:
∎ 10 Oct 2023
∎ Beauty Booth Bangladesh
∎ Address : 1145/2, Malibagh Chowdhury para. Dhaka - 1219
∎ Web : https://beautybooth.com.bd/
∎ Business : Beauty Booth is the largest shopping destination in Bangladesh on a digital platform selling health & beauty skincare items.
beautybooth.com.bd business vertical of Beauty Booth LTD (Reg 192295)

We have another branch in Qatar served over fifty thousand + unique Customer like you domain beautyboothqa.com ig @beatyboothqtr

Category: Beauty Care/ Health & Fitness

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Source: bdjobs.com

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