Customer Service Officer

Job Description

Title: Customer Service Officer

Company Name: Technosoft Integration

Vacancy: 1

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Experience Requirements:
∎ 1 to 3 year(s)
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Listen & handle customer queries about products & services effectively.
∎ Sale the product to the customer over the phone.
∎ Provide excellent customer service and proper information to the customers with ensuring customer satisfaction.
∎ Identify customer needs and provide necessary and effective solutions.
∎ Perform every call actively to solve the client's problem.
∎ Take feedback from customers about service.
∎ Report manager for complicated issues.
∎ Handle inbound and outbound calls in a timely manner.
∎ Perform any other assignment given by the manager.

Additional Requirements:
∎ Age 20 to 30 years
∎ The applicants should have experience in the following area(s): Call Center, Call Center Agent, Call Center Operation, Facebook or Messenger & WhatsApp Answer Question Replay.
∎ Customer orientation and ability to adapt/respond to different types of customers.
∎ Excellent communication and presentation skills.
∎ Ability to multitask, prioritize, and manage time effectively
∎ Honest, energetic, dedicated, and polite in the manner with a positive personality & quick learner.
∎ Ability to handle sensitive information in a confidential manner.

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill, Weekly 2 holidays
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 23 May 2022

Company Information:
∎ 23 Apr 2022
∎ Technosoft Integration
∎ Address : Axis Delvista (2nd FL), House No: 7/1, Block-A, Aurangajeb Road, Mohammadpur, Dhaka-1207
∎ Web : www.ts-integration.net
∎ Business : TechnoSoft is a technology company that develops solution, sells, repairs, and supports network, security products, fir fighting alarm and services.

Category: Customer Support/Call Centre