Customer Service Officer
Job Description
Title: Customer Service Officer
Company Name: Rahimafrooz Renewable Energy Limited
Vacancy: 1
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Science (BSc) in EEE
∎ MBA degree will have added advantage
Experience Requirements:
∎ At least 2 year(s)
∎ The applicants should have experience in the following area(s):
Customer Service Management
∎ The applicants should have experience in the following business area(s):
Electronic Equipment/Home Appliances
Job Responsibilities:
∎ Plan, organize, direct, manager, evaluate and ensure all customer service activities which will support and strengthen the strategic objectives of the overall organization.
∎ Develop, implement and/or manage the organizations customer service policies, procedures, standards, and strategies
∎ Determine customer service requirements by maintaining contact with customers; visiting authorized distributors, conducting surveys, benchmarking best practices, analyzing information and applications
∎ Visit different territory for market visit and collect customer feedback, analyze them to create report.
∎ Maintain weekly and monthly service report.
∎ Ensure all service entry in service management system/ERP.
∎ Monitor & guide service field technicians to ensure prompt and service to customer.
∎ Take ownership of customer's issues and follow problems through to resolutions.
Salary: Negotiable
Compensation & Other Benefits:
∎ Tour allowance, Performance bonus, Profit share, Provident fund, Insurance, Gratuity
∎ Salary Review: Half Yearly
∎ Festival Bonus: 2
∎ Hospitalization Insurance for Family Members
Application Deadline: 5 Oct 2020
Company Information:
∎ 21 Sep 2020
∎ Rahimafrooz Renewable Energy Limited
∎ Address : Arzed Chamber, 13 Mohakhali C/A, Dhaka-1212
∎ Web : www.rahimafrooz.com
∎ Business : Power Equipment Manufacturing
Category: Engineer/Architect
Source: bdjobs.com
Deadline Expired on 5th Oct 2020
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