Customer Service Officer

Job Description

Title: Customer Service Officer

Company Name: Rahimafrooz Renewable Energy Limited

Vacancy: 1

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Science (BSc) in EEE
∎ MBA degree will have added advantage

Experience Requirements:
∎ At least 2 year(s)
∎ The applicants should have experience in the following area(s): Customer Service Management
∎ The applicants should have experience in the following business area(s): Electronic Equipment/Home Appliances

Job Responsibilities:
∎ Plan, organize, direct, manager, evaluate and ensure all customer service activities which will support and strengthen the strategic objectives of the overall organization.
∎ Develop, implement and/or manage the organizations customer service policies, procedures, standards, and strategies
∎ Determine customer service requirements by maintaining contact with customers; visiting authorized distributors, conducting surveys, benchmarking best practices, analyzing information and applications
∎ Visit different territory for market visit and collect customer feedback, analyze them to create report.
∎ Maintain weekly and monthly service report.
∎ Ensure all service entry in service management system/ERP.
∎ Monitor & guide service field technicians to ensure prompt and service to customer.
∎ Take ownership of customer's issues and follow problems through to resolutions.

Salary: Negotiable

Compensation & Other Benefits:
∎ Tour allowance, Performance bonus, Profit share, Provident fund, Insurance, Gratuity
∎ Salary Review: Half Yearly
∎ Festival Bonus: 2
∎ Hospitalization Insurance for Family Members

Application Deadline: 5 Oct 2020

Company Information:
∎ 21 Sep 2020
∎ Rahimafrooz Renewable Energy Limited
∎ Address : Arzed Chamber, 13 Mohakhali C/A, Dhaka-1212
∎ Web : www.rahimafrooz.com
∎ Business : Power Equipment Manufacturing

Category: Engineer/Architect