Customer Service Officer

Job Description

Title: Customer Service Officer

Company Name: Harnest Label Industries Ltd.

Vacancy: Not specific

Job Location: Dhaka (Dhanmondi)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Job Responsibilities:
∎ Manage large amounts of incoming phone calls
∎ Generate sales leads
∎ Identify and assess customers' needs to achieve satisfaction
∎ Build sustainable relationships and trust with customer accounts through open and interactive communication
∎ Provide accurate, valid and complete information by using the right methods/tools
∎ Meet personal/customer service team sales targets and call handling quotas
∎ Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
∎ Keep records of customer interactions, process customer accounts and file documents
∎ Follow communication procedures, guidelines and policies
∎ Take the extra mile to engage customers

Additional Requirements:
∎ Age 23 to 28 years
∎ Only females are allowed to apply

Salary: Tk. 10000 - 20000 (Monthly)

Compensation & Other Benefits:
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ As per company policy

Job Source: Online Job Posting.

Application Deadline: 16 Aug 2022

Company Information:
∎ 17 Jul 2022
∎ Harnest Label Industries Ltd.
∎ Address : Head Office:khwaja Enayetpuri (R) Tower,17,Bir Uttam K.M shafiullah Road (Green Road),Dhaka-1205,Bangladesh Factory: Plot # 12, Block # A, Squibb Road, Charag Ali, Tongi I/E, Gazipur-1711

Category: Customer Support/Call Centre


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