Customer Service Officer

Job Description

Title: Customer Service Officer

Company Name: Genex Infosys Limited

Vacancy: 700

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ HSC, Bachelor degree in any discipline
∎ Skills Required: Computer skill, Good communication skills

Job Responsibilities:
∎ Answering incoming calls from customers and ensuring instant customer satisfaction;
∎ Respond to customer inquiries;
∎ Receiving customer complaints and inputting those in the system for necessary measures and providing them information about the resolution of the same;
∎ Troubleshoot/ helping to resolve customer service problems;
∎ Provide general information;
∎ Maintaining a high standard of call quality as per the requirement of the organization.

Additional Requirements:
∎ Age 18 to 30 years
∎ Both males and females are allowed to apply

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 15 Jan 2024

Company Information:
∎ 16 Dec 2023
∎ Genex Infosys Limited
∎ Address : Nitol Niloy Tower (Level 6-12), Nikunja C/A, Airport Road, Dhaka-1229
∎ Web : genexinfosys.com
∎ Business : Leading IT company trusted by global brands

Category: Customer Support/Call Centre

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Interested By University

University Percentage (%)
National University 8.10%
University of Dhaka 1.57%
Daffodil International University 1.33%
Jagannath University 1.00%
Tejgaon College 0.76%
European University of Bangladesh 0.76%
Dhaka College 0.67%
Northern University Bangladesh 0.67%
Eden Mohila College 0.67%
Dhaka International University 0.64%

Interested By Age Range

Age Range Percentage (%)
20-30 82.34%
31-35 8.71%
36-40 1.06%
40+ 0.30%

Interested By Salary Range

Salary Range Percentage (%)
0-20K 74.18%
20K-30K 23.06%
30K-40K 2.30%
40K-50K 0.30%
50K+ 0.15%

Interested By Experience Range

Experience Range Percentage (%)
0 years (Freshers) 49.38%
0.1 - 1 years 14.39%
1.1 - 3 years 17.84%
3.1 - 5 years 9.65%
5+ years 8.74%