Customer Service Officer

Job Description

Title: Customer Service Officer

Company Name: Genex Infosys Limited

Vacancy: 700

Age: 18 to 30 years

Location: Dhaka (Khilkhet)

Salary: Negotiable

Published: 29 Aug 2024

Education:
∎ HSC

Requirements:

Additional Requirements:
∎ Age 18 to 30 years

Responsibilities & Context:
∎ Answering incoming calls from customers and ensuring instant customer satisfaction.
∎ Respond to customer inquiries.
∎ Receiving customer complaints and inputting those in the system for necessary measures and providing them information about the resolution of the same.
∎ Troubleshoot/ helping to resolve customer service problems.
∎ Provide general information.
∎ Maintaining a high standard of call quality as per the requirement of the organization.
∎ Answering incoming calls from customers and ensuring instant customer satisfaction.
∎ Respond to customer inquiries.
∎ Receiving customer complaints and inputting those in the system for necessary measures and providing them information about the resolution of the same.
∎ Troubleshoot/ helping to resolve customer service problems.
∎ Provide general information.
∎ Maintaining a high standard of call quality as per the requirement of the organization.

Skills & Expertise:

Employment Status: Full Time

Job Location: Dhaka (Khilkhet)

Company Information:
∎ Genex Infosys Limited
∎ Nitol Niloy Tower (Level 6-12), Nikunja C/A, Airport Road, Dhaka-1229
genexinfosys.com
∎ Leading IT company trusted by global brands

Address::
∎ Nitol Niloy Tower (Level 6-12), Nikunja C/A, Airport Road, Dhaka-1229
∎ genexinfosys.com
∎ Leading IT company trusted by global brands

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 15 Sep 2024

Category: Customer Support/Call Centre

Interested By University

University Percentage (%)
National University 6.50%
University of Dhaka 1.56%
Tejgaon College 0.99%
Southeast University 0.88%
Daffodil International University (DIU) 0.78%
Uttara University 0.73%
Daffodil International University 0.62%
European University of Bangladesh 0.57%
Green University of Bangladesh 0.57%
Dhaka International University 0.57%

Interested By Age Range

Age Range Percentage (%)
20-30 85.44%
31-35 6.19%
36-40 1.04%
40+ 0.57%

Interested By Salary Range

Salary Range Percentage (%)
0-20K 83.10%
20K-30K 15.81%
30K-40K 0.88%
40K-50K 0.16%
50K+ 0.05%

Interested By Experience Range

Experience Range Percentage (%)
0 years (Freshers) 55.43%
0.1 - 1 years 13.99%
1.1 - 3 years 16.17%
3.1 - 5 years 7.18%
5+ years 7.23%