Customer Service Officer

Job Description

Title: Customer Service Officer

Company Name: Genex Infosys Limited

Vacancy: 500

Age: 18 to 30 years

Location: Dhaka (Khilkhet)

Salary: Negotiable

Published: 4 Mar 2025

Education:
∎ HSC

Requirements:

Additional Requirements:
∎ Age 18 to 30 years

Responsibilities & Context:
∎ Answering incoming calls from customers and ensuring instant customer satisfaction.
∎ Respond to customer inquiries.
∎ Receiving customer complaints and inputting those in the system for necessary measures and providing them information about the resolution of the same.
∎ Troubleshoot/ helping to resolve customer service problems.
∎ Provide general information.
∎ Maintaining a high standard of call quality as per the requirement of the organization.
∎ Answering incoming calls from customers and ensuring instant customer satisfaction.
∎ Respond to customer inquiries.
∎ Receiving customer complaints and inputting those in the system for necessary measures and providing them information about the resolution of the same.
∎ Troubleshoot/ helping to resolve customer service problems.
∎ Provide general information.
∎ Maintaining a high standard of call quality as per the requirement of the organization.

Skills & Expertise:

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (Khilkhet)

Company Information:
∎ Genex Infosys Limited
∎ Nitol Niloy Tower (Level 6-12), Nikunja C/A, Airport Road, Dhaka-1229
genexinfosys.com
∎ Leading IT company trusted by global brands

Address::
∎ Nitol Niloy Tower (Level 6-12), Nikunja C/A, Airport Road, Dhaka-1229
∎ genexinfosys.com
∎ Leading IT company trusted by global brands

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 22 Mar 2025

Category: Customer Support/Call Centre

Interested By University

University Percentage (%)
National University 7.47%
Daffodil International University (DIU) 1.05%
University of Dhaka 1.05%
Green University of Bangladesh 0.86%
Jagannath University 0.80%
Dhaka College 0.80%
Northern University Bangladesh 0.80%
Dhaka International University 0.62%
Dhaka Polytechnic Institute 0.56%
Faridpur Polytechnic Institute 0.56%

Interested By Age Range

Age Range Percentage (%)
20-30 83.83%
31-35 7.84%
36-40 1.36%
40+ 0.74%

Interested By Salary Range

Salary Range Percentage (%)
0-20K 77.78%
20K-30K 20.86%
30K-40K 1.11%
40K-50K 0.06%
50K+ 0.19%

Interested By Experience Range

Experience Range Percentage (%)
0 years (Freshers) 51.98%
0.1 - 1 years 12.90%
1.1 - 3 years 18.77%
3.1 - 5 years 8.58%
5+ years 7.78%